Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Katelyn Carrillo

Summary

Dynamic and adaptable professional with a proven track record in swimming instruction and customer service excellence at Noonan Family Swim School. Expert in water safety and First Aid/CPR, complemented by strong leadership and interpersonal skills. Achieved significant improvements in student swimming abilities and customer satisfaction through innovative teaching methods and empathetic communication.

Positive, efficient, and customer-focused, with knack for creating welcoming environment. Possesses solid understanding of customer service principles and basic cash handling techniques. Dedicated to ensuring smooth transactions and contributing to positive customer experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Swim Instructor

Noonan Family Swim School
07.2024 - Current
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Used teaching aids such as kickboards, diving rings, and interactive games to teach students.
  • Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.

Lifeguard/Swim Instructor

City of Lake Elsinore
05.2024 - 07.2024
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Promoted water safety awareness with educational presentations to community groups.
  • Conducted regular training exercises to maintain high readiness for rescues and emergencies.

Team Member

Panera Bread
02.2023 - 07.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Increased sales through effective product placements and persuasive communication skills.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Reduced wait times for customers by implementing more efficient production process.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.

Education

High School Diploma -

Liberty High School
Winchester, CA
06-2025

Skills

  • Professionalism and punctuality
  • Adaptability and dependability
  • Swimming and water safety
  • Flexible schedule
  • Issue resolution
  • First Aid/CPR/BLS Certified
  • Strong leadership
  • Relationship and community building
  • Communication and interpersonal connection
  • Patience and empathy
  • Customer service
  • Relationship building

Certification

  • CPR/AED Certified, American Heart Association
  • Lifeguard Certified, RedCross Association
  • Basic Life Support Provider, American Heart Association
  • Food Handler Certification, Riverside County

Languages

American Sign Language
Limited Working

Timeline

Swim Instructor

Noonan Family Swim School
07.2024 - Current

Lifeguard/Swim Instructor

City of Lake Elsinore
05.2024 - 07.2024

Team Member

Panera Bread
02.2023 - 07.2024

High School Diploma -

Liberty High School

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Katelyn Carrillo