Katelyn Casillas
Colorado Springs,CO
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at On The Border. Proven ability to enhance guest engagement and streamline operations, resulting in improved service quality. Experienced in cash handling and training staff, consistently achieving high satisfaction ratings and fostering a collaborative team environment.
Overview
6
6
years of professional experience
Work History
Server and Bar Tender
On The Border
06.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Supported needs of 5 person wait staff who attended to specific needs of countless customers daily for casual dining restaurant with social relevancy and intentionality.
Stay at Home Mom
N/A
05.2023 - 06.2024
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with strong work ethic.
Personal Shopper
Walmart
02.2021 - 07.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Head Hostess
Bubbas 33
08.2020 - 02.2021
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Certified Trainer
Raising Cane's
05.2019 - 08.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
Education
High School Diploma -
Lorena High School
Lorena, TX01.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Performance Improvement
- Customer relationship building
- Up-selling
Timeline
Server and Bar Tender
On The Border
06.2024 - 12.2024
Stay at Home Mom
N/A
05.2023 - 06.2024
Personal Shopper
Walmart
02.2021 - 07.2021
Head Hostess
Bubbas 33
08.2020 - 02.2021
Certified Trainer
Raising Cane's
05.2019 - 08.2020
High School Diploma -
Lorena High School
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