KATELYN CATOE
Fork Union,VA
Summary
Exceptional Shift Supervisor with eight years of experience successfully opening the store and running a team of six or more to exceed customer expectations. Focused and results driven with a 90% success rate coaching and meeting requirements. I am a passionate and motivated supervisor. Conscientious but also compassionate, empathetic and a safe space to go to for support or questions, always putting the collective first.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Financial Advisor
Experior Financial Group
05.2025 - Current
- Developed financial plans and strategies tailored to clients' individual needs.
- Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
- Facilitated client meetings to discuss portfolio performance and suggest modifications as needed.
Shift Supervisor
Starbucks
Charlottesville, VA
11.2016 - 02.2025
- Directed a team of 6 partners, ensuring optimal performance and adherence to company standards
- Mentored and developed team members, resulting in 90% improvement in employee engagement and retention rates
- Led daily team briefings to communicate changes, goals, and maintain alignment with company goals.
- Facilitated clear communications between employees and upper management to align deliverables
- Utilized performance metrics and analytics to identify operational inefficiencies and implement corrective behavior
- Monitor KPIs to evaluate store performance, setting actionable goals for continuous improvement
Education
Diploma -
Albemarle High School
06.2009
Skills
- Inventory Management
- Conflict Resolution
- Proficiency with POS Systems
- Leadership Skills
- Problem-Solving
- Adaptability
- Ability To Work Under Pressure
- Time Management
- Appropriate Delegation
Certification
- Certified Scrum Master, Scrum Alliance
- Life, Annuities and Health Life Insurance, License
Timeline
Financial Advisor
Experior Financial Group
05.2025 - Current
Shift Supervisor
Starbucks
11.2016 - 02.2025
Diploma -
Albemarle High School
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