Realpage
Katelyn Cawthon
Orlando,FL
Summary
Dynamic Leasing Professional with a proven track record at Greystar Property Management, excelling in customer service and property management. Skilled in application processing and conflict resolution, I have successfully secured over 100 leases in 2024 and am on track to surpass that goal again in 2025. I effectively enhance tenant satisfaction and leasing operations, ensuring a seamless move-in experience for residents. Committed to fostering positive relationships, maintaining high occupancy rates, and continuing to grow within property management with the goal of advancing into an Assistant Community Manager role.
Overview
2
2
years of professional experience
Work History
Leasing Professional
Greystar Property Management
02.2024 - Current
- Toured property with prospective tenants and provided information in regards to its key features.
- Invited prospects to fill out application upon completion of property tour.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, property complaints, and parking.
- Greeted prospects, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified applicant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before new tenant move-ins to schedule maintenance, cleaners, and other services or vendors.
- Collected rent and tracked resident payments and information in computer system.
- Communicated effectively with owners, residents, and vendors.
- Mentored new employees via Greystar’s Rise Program.
Leasing Professional
Greystar Property Management
06.2023 - 02.2024
Education
Lake Howell High School
Winter Park, FL2021
Skills
- Customer service
- Problem solving
- Property management
- Leasing
- Efficiency in high paced environments
- Fair housing policies
- Event planning
- Sales and marketing
- Application processing
- Telephone and email etiquette
- Training and mentoring
- Property tours
- Resident assistance
- Maintenance requests
- Building rapport
- Market research
- Training in Assistant Community Manager responsibilities and skills
Software
Onesite
Canva
Resident Portal
Microsoft Excel
Yardi
Timeline
Leasing Professional
Greystar Property Management
02.2024 - Current
Leasing Professional
Greystar Property Management
06.2023 - 02.2024
Lake Howell High School
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