Senior quality management professional equipped to drive continuous improvement and operational excellence. Adept at developing and implementing quality assurance protocols, fostering cross-functional team collaboration, and ensuring compliance with industry standards. Known for adaptability and results-driven approach, ensuring optimal performance and reliability. Skilled in root cause analysis, process optimization, and stakeholder communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Quality Leader
Kroger (Delight Products)
09.2023 - Current
Provides leadership to the plant in areas of food safety and product quality
Audits plant sanitation process through environmental testing, product testing, physical inspections, and monitoring pest control compliance
Ensures compliance with industry standards and regulations by maintaining up-to-date knowledge of best practices in quality management, staying current on industry trends, and sharing insights with the wider team
Leads cross-functional teams for effective collaboration on quality improvement projects, resulting in improved efficiency and cost savings
Achieves departmental objectives by setting clear performance metrics and regularly reviewing progress against targets
Develops and manages efficient quality management systems for streamlined operations and reduced defects
Develops and delivers comprehensive quality training programs for employees at all levels of the organization to reinforce best practices and maintain a strong culture of excellence
Enhances customer satisfaction by addressing consumer comments promptly and working with production to implement corrective actions to prevent recurrence
Conducts root cause analysis for process failures, leading to the development of effective preventive measures and to reduce potential threats to product quality or regulatory compliance
Champions a culture of continuous learning within the organization, promoting ongoing professional development opportunities for staff members at all levels
Assures that record keeping is accurate and meets Kroger, SQF, and government regulations
Maintains strong relationships with external auditors, ensuring smooth audit processes and timely resolution of any identified issues or nonconformances
Collaborates with CFT (Corporate Food Technology) teams to integrate quality considerations into new product development processes, ensuring successful launches with minimal issues
Senior Quality Control Manager
Walmart
05.2021 - 08.2023
Oversaw quality control activities in the areas of inbound, inventory, and delivery
Drove compliance with supply chain procedures related to product quality
Coached personnel on how to use tools and equipment for quality inspection
Evaluated commodity data at a network level and offered recommendations to internal and external partners
Built succession plans to support business continuity
Conducted proper risk assessments to guarantee the safety of food handling/delivery and cold chain policies
Identified opportunities to improve efficiency and product quality
Applied analytics techniques to enable real-time decisions and data-led actionable insights to deploy proper models for analysis
Led and oversaw the fruit ripening program by giving guidance and input on bananas, avocados, pears, and other produce conditioning and ripening as well as the ordering and scheduling of incoming trucks delivering the fruit
Developed training materials and techniques for distribution center and retail staff on proper handling procedures
Monitored industry trends, key players, and major competitors; developed strategies accordingly
Utilized process improvement techniques and methodologies, change management principles, and process analysis processes to align with organizational goals
Manufacturing Supply Chain Manager
Frito-Lay
03.2021 - 05.2021
Identified and coordinated improvements in the operations area necessary to meet the variance commitments for the plan and cost objectives
Ensured that cost gaps were identified, actions plans developed, and adequate resources allocated to meet objectives