Katelyn Chavez
Buena Park,United States
Summary
Goal-oriented on boarding specialist motivated to achieve demanding targets under tight deadlines. Well-organized, detail-oriented and proactive in handling recruiting tasks with little oversight.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Alta Resources
Brea, CA
07.2019 - Current
- Provide passengers with on board information, enforce and educate on Metrolink fare policies, assist passengers with disabilities, hand out and collect customer onboard surveys and create a positive passenger experience.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Coordinate and maintain contact with alternate transportation providers and report transportation issues to the Lead, Customer Engagement Representatives located at LAUS or field stations.
- Inform customers on rail safety issues, report trespasser and vandalism incidents to Metrolink security and respond to emergency situations and customer service-related problems as directed.
- Educate and inform first time riders about using the rail system, reading the train timetable and using Ticket Vending Machines and making connections.
- Sell Metrolink tickets at LAUS including debit and credit sales, make ticket adjustments and process customer refunds.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Leasing Consultant
Mesa Management
Anaheim, CA
09.2017 - 04.2018
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Assist manager in developing and implementing effective marketing strategies to increase property traffic and internet leads.
- Ensure leasing office, tour path, vacant apartments, amenities and general curb appeal of pleasing in all 5 senses to maintain high standard.
- Convert phone calls to tours, property tours to leasing and internet leads to tours/ or leases.
- Ensure guest cards are complete, entered in property management software, and follow up is completed for prospects. Manage and resolve resident’s concerns.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
Barista
Starbucks
Fullerton, CA
05.2013 - 12.2017
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Bachelor of Science - Human Services
California State University
05.2021
Skills
- Bilingual
- Customer Service
- Professional telephone demeanor
- Quality Management
- Administrative skills
- Salesforce expertise
- Team Leadership
- Outbound calling
- Interviewing Techniques
- Recruitment strategies
Timeline
Customer Service Representative
Alta Resources
07.2019 - Current
Leasing Consultant
Mesa Management
09.2017 - 04.2018
Barista
Starbucks
05.2013 - 12.2017
Bachelor of Science - Human Services
California State University
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