Katelyn Coleman
Mastic,NY
Summary
Spirited Parts professional adept at establishing positive rapport with customers, upselling products and building loyal clientele. Accomplished at achieving highest per-day sales averages by upselling orders and suggesting additional accessories. Multitasks to provide individualized service to customers in demanding and high-volume settings.
Overview
12
12
years of professional experience
Work History
Assistant Logistics Manager/Wholesale Parts Rep
Eagle Chevrolet
02.2023 - Current
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Increased store revenue by cross-selling products and upselling services to customers.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Ensured compliance with industry regulations by staying current on changes in legislation impacting logistics operations.
- Improved on-time delivery rate with proactive shipment tracking and coordination with carriers.
- Coordinated dispatching of 30 drivers to accomplish daily delivery requirements.
Patient Access Representative
St. Charles Hospital
09.2021 - 04.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Followed document protocols to safeguard confidentiality of patient records.
Assistant Manager/Parts Specialist
King O'Rourke Cadillac
06.2021 - 02.2023
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Increased store revenue by cross-selling products and upselling services to customers.
- Managed 75+ calls per day
- Supervised day-to-day operations to meet performance, quality and service expectations.
Automotive Service Writer
Tire City
09.2020 - 05.2021
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Managed 20+ customers daily
General Manager
Modell's Sporting Goods
08.2012 - 09.2020
- Managed budget implementations, employee reviews, training, and schedules.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Managed team of 20+ employees
Education
High School Diploma -
Eastport South Manor Jr/Sr High School
Manorville, NY06.2012
Skills
- Vendor Relations
- Profit and Loss
- Inventory Accuracy
- Logistics Analysis
- Insurance Verification
- HIPAA Compliance
- Registration and Admissions
- Medical Terminology
Timeline
Assistant Logistics Manager/Wholesale Parts Rep
Eagle Chevrolet
02.2023 - Current
Patient Access Representative
St. Charles Hospital
09.2021 - 04.2024
Assistant Manager/Parts Specialist
King O'Rourke Cadillac
06.2021 - 02.2023
Automotive Service Writer
Tire City
09.2020 - 05.2021
General Manager
Modell's Sporting Goods
08.2012 - 09.2020
High School Diploma -
Eastport South Manor Jr/Sr High School
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