Katelyn Cox
Avenue,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Referral Management Clerk
Patuxent River Naval Clinic
Patuxent River , MD
2022.05 - Current
- Once CLR is received, close out the open referral in CHCS and send ordering provider a T-Con message.
- If CLR has no open referral, CLR goes into HAIMS in AHLTA to be viewed by providers.
- Usage of AHLTA/CHCS
- Usage of Fax Machine and Scanner
- Scan received CLRs into shared file
Surgical Scheduler
Prince Frederick Surgery Center
Prince Frederick , MD
2020.02 - 2022.02
- Open the center daily
- Answer multi-line phones in a timely manner with proper greeting.
- Properly make each paper chart with the appropriate paperwork pertaining to surgery
- Work with numerous doctors offices that practice in Orthopedic, ENT, Plastic Surgery and PainManagement
- Usage of computer, fax, scanner, and copier machine
- Scan the Anesthesia and billing packet from each surgery from the previous day into the computer and then email to PFSC Billing and Anesthesia Company and then into PFSC share drive
- Email providers, schedulers and Anesthesia schedule daily for next day
- Filed OP notes once signed
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Reached out to patients to confirm arrival times and convey procedures.
- Checked patients in and out and collected payments.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with schedulers.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Provided positive first impressions to welcome existing and new patients.
- Trained and developed new hires in company processes, scheduling and customer service.
Medical Receptionist
Medstar Shah
Charlotte Hall , MD
2018.10 - 2019.07
- Scheduled and/or cancelled appointments
- Usage of computer, fax machine, copier and scanner
- Proper use of Nextgen software
- Checked in and out each patient
- Made upcoming appointments if needed
- Filed charts
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Noted phone messages and relayed to appropriate personnel.
Secretary/Receptionist
A & M Glass Co
Leonardtown , MD
2017.02 - 2018.06
- Answering Phones
- Responded to emails
- Scheduled Appointments for Auto glass and home glass installs
- Provided estimates for Auto glass and glass products
- Basic knowledge in Accounting- Peach Tree
- Usage of Phones, Calculator, Computer, Fax Machine, Copier and tape measure
- Filing invoices
- Ordering materials
- Completed End of month breakdowns for this location
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
Key Holder/Sales Associate
Pams Hallmark
Charlotte Hall , MD
2016.01 - 2017.02
- Prepared daily bank deposits
- Completed daily office duties including checked emails and printed paperwork, made store transfers, when needed
- Checked in Fedex Orders in store Backoffice
- Printed and Faxed Weekly Time Sheets for Employees to main office.
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Processed cash, credit, debit and check payments.
- Opened inventory boxes and restocked shelves.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Accepted and processed customer returns.
Sales Associate
Ralons Hallmark
Prince Frederick , MD
2009.07 - 2013.03
- Welcoming and greeting customers with a smile and attending their needs politely and professionally
- Successfully completed opening and closing of store
- Operated a cash register to process cash, check and credit card transactions
- Provided excellent customer service, made refunds and exchanges as necessary
- Assisting customers in finding required products among the isles of shelves
- Displaying products on the shelves and dusting them regularly to appear new.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Tracked stock using company inventory management software.
Education
MD -
Calvert High School
Prince Frederick, MD2006
Skills
- Multi-line Phone Systems
- Using basic scheduling, attention to detail, and organizational skills in an office setting.
- Customer focus & orientation
- Medical receptionist skills
- Managing physician schedules and maintaining accurate patient records
- Development in any professional field.
- BLS Certified
- Referral Network
- Office Supplies and Inventory
- Clerical Support
- HIPAA Guidelines
- Administrative Support
- Office Coordination
- Payment Scheduling and Collection
- Active Security Clearance
Timeline
Referral Management Clerk
Patuxent River Naval Clinic
2022.05 - Current
Surgical Scheduler
Prince Frederick Surgery Center
2020.02 - 2022.02
Medical Receptionist
Medstar Shah
2018.10 - 2019.07
Secretary/Receptionist
A & M Glass Co
2017.02 - 2018.06
Key Holder/Sales Associate
Pams Hallmark
2016.01 - 2017.02
Sales Associate
Ralons Hallmark
2009.07 - 2013.03
MD -
Calvert High School
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