KATELYN DAMON
Spring Creek,NV
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Customer Service Sales Representative
Sandvik Mining And Rock Solutions
02.2023 - Current
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Collaborated with cross-functional teams to optimize the overall customer experience.
- Provided comprehensive feedback on customer interactions, contributing to ongoing process improvements within the department.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
TALENT ACQUISITION RECRUITING COORDINATOR
NEVADA GOLD MINES
01.2021 - 02.2023
- Supporting efforts to recruit and hire staff, answering incoming calls to the recruiting hotline, completing reference checks.
- Conducted thorough reference checks on prospective employees to verify qualifications and mitigate potential risks.
- Established strong relationships with hiring managers to understand their specific needs and fill open positions quickly.
- Assisted in the development and implementation of a college recruitment program, fostering relationships with top universities and attracting high-potential graduates.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved.
- Coordinated and attended job fairs to expand company presence and attract qualified candidates for open positions.
- Improved candidate experience by providing timely updates throughout the recruitment process, resulting in positive feedback from applicants.
HUMAN RESOURCES SERVICES SPECIALIST
NEVADA GOLD MINES
01.2018 - 01.2021
- MAINTAINING AND IMPROVING HUMAN RESOURCES DOCUMENT MANAGEMENT SYSTEMS, CONDUCT DATA ENTRY, MAINTAINING TRAINING RECORDS FOR ALL EMPLOYEES, GENERATING, AND MAINTAINING WEEKLY NEW HIRE LISTS AND CLASSES
- PRESENTING AT NEW HIRE CLASSES, ANSWERING BENEFIT QUESTIONS FOR ALL EMPLOYEES AS WELL AS PAYROLL QUESTIONS
- MAINTAINING ACCURATE PERSONAL DETAILS FOR ALL NEVADA GOLD MINES' EMPLOYEES
- MAINTAINING NEW HIRE ONBOARDING FILES AS WELL AS I-9 DOCUMENTATION
- MAINTAINED STRONG COMMUNICATION SKILLS AND ORGANIZATIONAL SKILLS.
ADMITTING CLERK
NORTHEASTERN NEVADA REGIONAL HOSPITAL
01.2014 - 01.2019
- ADMITTING PATIENTS INTO THE EMERGENCY ROOM, UPDATING PATIENT'S INFORMATION, OBTAINING PATIENT'S INSURANCE INFORMATION
- MAINTAINING PATIENT CONFIDENTIALITY AND PRIVATE RIGHTS FOR THE PATIENT
- RUNNING ESTIMATED CHARGES FOR A PATIENT'S VISIT
- COLLECT PAYMENTS, ACTIVATE DISCOUNTS
- KNOWLEDGE IN EXCEL AND MICROSOFT PROGRAMS
- PREPARE DOCUMENTS FOR PATIENT TRANSFER OR ADMISSION TO THE HOSPITAL
- MONITORED AND REPORTED ANY FIRE ALARMS OR CODES DURING SHIFT
- MAILING APPROPRIATE PAPERWORK TO VARIOUS SITES
- WORKER'S COMPENSATION DOCUMENTATION PREPARATION AND FILING
- ANSWERING PHONES AND TRANSFERRING TO APPROPRIATE DEPARTMENTS
- BILLING INQUIRIES
- MANAGED PATIENT'S VISITORS FOR THE DURATION THE PATIENT WAS IN EMERGENCY ROOM
- MAINTAINING HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY.
ADMINISTRATIVE ASSISTANT
STATEFIRE DC SPECIALITIES
01.2014 - 01.2014
- ANSWERING INCOMING PHONE CALLS, TAKING MESSAGES, TRANSFERRING CALLS TO THEIR APPROPRIATE DESTINATIONS
- COORDINATING MEETINGS AND EVENTS
- SENDING AND RECEIVING FAXES, MAIL, AND PACKAGES
- PREPARING PROPER INVENTORY REQUESTS
- MANAGING VARIOUS FILES
- TRACKING DOWN VARIOUS RECEIPTS
- MAKING RESERVATIONS FOR EMPLOYEES AT HOTELS FOR OVERNIGHT STAYS
- PREPARING PROPER INVOICES
- UPDATING THE CALENDAR AND TECHNICIAN'S JOB BOARDS
- PREPARING ACCURATE JOB FILES.
Education
Associate of Science - Social And Behavioral Sciences
Yuba Community Collete
Marysville, CA05.2011
Skills
- Confident in Microsoft Word, Excel, Power Point
- Type 50 WPM
- Strong Interpersonal Skills, Communication Skills, Organizational Skills, and Record Keeping Skills
- Goal-Oriented
- Call center experience
- Shipping coordination
- Account Management
- Salesforce proficiency
Accomplishments
- All-Conference First Team, Bay Valley Conference, Yuba College Softball - 2008
- Most Valuable Player, Bay Valley Conference, Yuba College Softball - 2008
- All-Conference Second Team, Bay Valley Conference, Yuba College Softball - 2009
References
- CHELSEA GIGNAC, FORMER SUPERVISOR AT NORTHEASTERN NEVADA REGIONAL HOSPITAL, 775-388-1054
- ALBERTA CARONE, EMERGENCY ROOM PHYSICIAN'S SCRIBE, 775-934-2122
- KRISTIN RUSHTON, FORMER HR SERVICES SUPERVISOR, 801-252-0137
Timeline
Customer Service Sales Representative
Sandvik Mining And Rock Solutions
02.2023 - Current
TALENT ACQUISITION RECRUITING COORDINATOR
NEVADA GOLD MINES
01.2021 - 02.2023
HUMAN RESOURCES SERVICES SPECIALIST
NEVADA GOLD MINES
01.2018 - 01.2021
ADMITTING CLERK
NORTHEASTERN NEVADA REGIONAL HOSPITAL
01.2014 - 01.2019
ADMINISTRATIVE ASSISTANT
STATEFIRE DC SPECIALITIES
01.2014 - 01.2014
Associate of Science - Social And Behavioral Sciences
Yuba Community Collete
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