Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Densley

Katelyn Densley

Draper,UT

Summary

  • Detail-oriented and creative Social Media & Marketing Enthusiast with experience in customer engagement, content creation, and digital marketing strategies. Years of experience working at E*TRADE from Morgan Stanley, managing client interactions and enhancing customer experience. Seeking an entry-level role where I can leverage my strong communication skills and understanding of digital trends to drive brand awareness and engagement.

Overview

8
8
years of professional experience

Work History

Patient Care Coordinator

Abundant Dental
03.2025 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.

Financial Participant Manager

E*trade With Morgan Stanley
10.2022 - 03.2025
  • Enhanced sales skills and stock management knowledge, benefiting customer satisfaction.
  • Met with customers to assess needs, financial status, and eligibility.
  • Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
  • Increased client satisfaction by providing comprehensive financial education and assistance with account needs.
  • Passed the SIE December 2024

Server

Tsunami Restaurant and Sushi Bar
08.2021 - 10.2022
  • Provided exceptional customer service by taking orders, serving food and beverages, and ensuring customer satisfaction in a fast-paced sushi restaurant.
  • Maintained a deep knowledge of sushi and Japanese cuisine, assisting guests with menu selections and dietary needs.
  • Managed multiple tables efficiently, ensuring timely food delivery and a seamless dining experience.
  • Worked closely with kitchen and bar staff to ensure smooth service flow and accurate order execution.
  • Maintained restaurant cleanliness and organization, adhering to food safety and sanitation standards.

Server, Hostess, Barista

Xetava Gardens Cafe
01.2018 - 07.2021
  • Provided exceptional table service, taking food and drink orders, delivering meals, and ensuring an outstanding guest experience. Educated guests about menu offerings, specialty coffee, and local ingredients, enhancing customer satisfaction.
  • Crafted a variety of specialty coffee and tea beverages, ensuring quality and consistency in each drink. Maintained espresso machines and brewing equipment, keeping a high standard of cleanliness and efficiency.
  • Greeted and seated guests, managing reservations and waitlists to optimize dining flow.

Special Education Paraprofessional

South Mesa Elementary
08.2020 - 12.2020
  • Provided one-on-one and small group support to students with special needs, assisting with academic tasks, behavioral strategies, and social development.
  • Collaborated with teachers, therapists, and staff to implement Individualized Education Programs (IEPs) and behavior plans.
  • Assisted students with daily routines, life skills, and adaptive learning strategies to support their independence.
  • Used positive reinforcement techniques to manage behaviors and create a supportive learning environment.
  • Helped modify assignments, classroom materials, and lesson plans to accommodate different learning abilities.
  • Supervised students during lunch, recess, and transitions, ensuring a safe and inclusive environment.

Server/Hostess

Outback Steakhouse
05.2017 - 01.2018
  • Delivered exceptional customer service, ensuring guests had a positive dining experience.
  • Took accurate food and beverage orders, provided menu recommendations, and accommodated special dietary requests.
  • Managed multiple tables efficiently in a fast-paced, high-volume restaurant environment.
  • Served food and drinks promptly and correctly, ensuring quality standards were met.
  • Handled cash and credit card transactions using the POS system, balancing receipts at the end of shifts.

Education

Associates - Applied Communications

Utah Tech University
05.2021

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Appointment scheduling
  • Organizational skills
  • Customer service
  • Patient relations
  • Attention to detail
  • Verbal and written communication
  • Scheduling
  • Follow-up care
  • Filing and recordkeeping
  • Relationship building
  • Payment collection
  • Creative problem solving
  • Articulate communication
  • Strategic planning

Timeline

Patient Care Coordinator

Abundant Dental
03.2025 - Current

Financial Participant Manager

E*trade With Morgan Stanley
10.2022 - 03.2025

Server

Tsunami Restaurant and Sushi Bar
08.2021 - 10.2022

Special Education Paraprofessional

South Mesa Elementary
08.2020 - 12.2020

Server, Hostess, Barista

Xetava Gardens Cafe
01.2018 - 07.2021

Server/Hostess

Outback Steakhouse
05.2017 - 01.2018

Associates - Applied Communications

Utah Tech University

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Katelyn Densley