Katelyn De Santis
9043 128th Way,Seminole
Summary
Adept in organizational and interpersonal skills, I excelled at Belleair Coffee Company by enhancing operational efficiency and fostering customer relationships. My background spans diverse roles, from managing front desk operations at Jungle Gym to ensuring patient readiness at Dr. Reilly's Office, demonstrating a commitment to excellence and a knack for inventory management.
Overview
7
7
years of professional experience
Work History
Coffee Barista
Belleair Coffee Company
02.2022 - Current
- Memorized official and off-menu coffee and tea preparations.
- Greet guests with pleasant a smile and superior customer service.
- Maintained calm demeanor during high-volume periods, with rude customers, and special events.
- Prepared and served coffee, espresso drinks, blended coffees and teas, and our food options available.
- Contributed ideas on how to improve operational efficiency within the cafe setting.
- Trained new baristas on coffee-making techniques, customer service standards, and cleaning/closing procedures.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Manager/Coach
Jungle Gym
01.2021 - 09.2022
- I did the front desk work. Managing our phones, scheduling classes, and helping with any questions at the desk.at the desk
- I kept the gym stocked and clean throughout the day while I was working the front desk.
- I also coached kids starting at the age of 3 all the way up to teens in classes and private lessons.
Doctor's Assistant
Dr. Reilly's Office
01.2020 - 01.2021
- The top priority at the office is the patients
- I take them back and prepare them for the doctor with questions and by taking their vitals
- I do anything special that is requested by the doctor for them after he is done with his assessments
- I also do office work, such as making calls, answering the phones, and sorting documents, ect
Level 1 Employee
Chickfila
01.2018 - 01.2020
- I took people's orders in and outside, delivered the food with every delivery option we offered, prepped food and drinks, and cleaned and helped close the restaurant
Education
Certified Technologist - Surgical Technology
Pinellas Technical College
St. Petersburg, FL12-2024
Doctor's Assistant -
Dr. Reilly's Office
01.2021
High School Diploma -
Keswick Christian School
05.2020
Skills
- Organizational skills
- Following directions
- Interpersonal skills
- Task completion
- Punctuality
- Cleaning skills
- Workplace safety
- Inventory management
References
- Maureen Heretick, Personal Reference Dr. Reilly's Office, 727-434-3667
- Chris Whalen, Belleair Coffee Company, 727-418-9672
Profile
Katelyn De Santis, physical activity, soccer, bouldering, cooking, baking, praise team
Timeline
Coffee Barista
Belleair Coffee Company
02.2022 - Current
Manager/Coach
Jungle Gym
01.2021 - 09.2022
Doctor's Assistant
Dr. Reilly's Office
01.2020 - 01.2021
Level 1 Employee
Chickfila
01.2018 - 01.2020
Certified Technologist - Surgical Technology
Pinellas Technical College
Doctor's Assistant -
Dr. Reilly's Office
High School Diploma -
Keswick Christian School
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