Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katelyn DesGrosellier

Hillsborough,NC

Summary

Restaurant General Manager with proven expertise in inventory management and cost control. Recognized for enhancing customer satisfaction through effective staff training and conflict resolution. Achieved significant profit optimization while maintaining high health compliance standards, driving team performance, and fostering a customer-focused environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

Pizza Hut
Morrisville, NC
12.2021 - 04.2025
  • Maintained accurate inventories of food, supplies and equipment.
  • Inspected dining areas regularly to maintain cleanliness and proper setup.
  • Developed marketing strategies to promote restaurant services.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Monitored daily operations to ensure adherence to established policies and procedures.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Ensured compliance with health, safety and sanitation standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Reviewed menu items on a regular basis to ensure quality standards were met.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Analyzed sales figures and trends to develop sales strategies that maximize profits.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Recruited, trained and supervised staff members.

Flooring Sales Specialist

Home Depot
Hillsborough, NC
02.2018 - 11.2021
  • Maintained records related to sales for store management.
  • Processed sales transactions, returns, and exchanges with accuracy and attention to detail.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Assisted customers in selecting flooring products that best met their needs and budget constraints.
  • Updated customer database regularly with contact information of new prospects.
  • Offered information about pricing, payment and delivery options.
  • Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
  • Placed special orders or called other stores to find desired items.
  • Helped customers choose between different flooring types such as carpet, hardwood, and laminate.

Shift Manager/Key Holder

McDonald's
Elmira, NY
01.2012 - 11.2015
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Implemented quality control measures to uphold company standards.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Resolved customer complaints promptly and professionally.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed shift operations by delegating tasks among team members in order to maximize efficiency.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

Some College (No Degree) - Legal Studies

Elmira Business Institute
Elmira

Some College (No Degree) - Business Administration and Management

Durham Technical Community College
Durham, NC

Skills

  • Inventory management
  • Cost control
  • Staff training
  • Customer service
  • Sales analysis
  • Health compliance
  • Employee scheduling
  • Conflict resolution
  • Quality assurance
  • Performance evaluation
  • Customer satisfaction
  • Safe food handling

Certification

  • ServSafe Certified (Proctor Status; exp 11/30/2025)

Timeline

Restaurant General Manager

Pizza Hut
12.2021 - 04.2025

Flooring Sales Specialist

Home Depot
02.2018 - 11.2021

Shift Manager/Key Holder

McDonald's
01.2012 - 11.2015

Some College (No Degree) - Legal Studies

Elmira Business Institute

Some College (No Degree) - Business Administration and Management

Durham Technical Community College

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