KATELYN DESOLA
Process Executive
Bel Air,MD
Summary
Adept Process Executive with a proven track record at Cognizant Technologies Solutions, enhancing operational efficiency and customer satisfaction through expert workflow analysis and problem-solving. Achieved significant error reduction by enforcing quality standards. Skilled in Microsoft Office and teamwork, my collaborative efforts have driven operational excellence and compliance management. Proficient customer service professional with good administrative, time management, and problem-solving abilities. Knowledgeable about business compliance requirements and their best practices. Offering 10 years of related experience.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Process Executive
Cognizant Technologies Solutions
06.2017 - Current
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Collaborated closely with other departments for achieving operational excellence across the organization.
- Prepared accurate documents for customer and business needs.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Associate of Science - Criminal Justice
Lackawanna College
Scranton, PA 05.2001 -
Skills
Data review
Document processing
Workflow Analysis
Claims processing
Inbound and Outbound calls
Appeals and Greivances
Medical Records
Claims
Fax Server
Compliance management
Software knowledge
Problem-solving
Time management abilities
Multitasking Abilities
Teamwork and collaboration
Critical thinking
Microsoft office
Customer satisfaction evaluation
Problem-solving abilities
Certification
Business Continuity Management
Trainings
Global Data Protection & Privacy
Business Continuity Management Awareness
HIPAA Privacy & Security
Medicare Parts C & D General Compliance
Fraud, Waste & Abuse within Medicare
Webex
Operations Remote Workforce Employment Attestation
Code of Ethics
Trained in multiple Medicare & Medicaid health insurance plans
Timeline
Acceptable Use Policy (AUP) 101-Basics
09-2023
Business Continuity Management
08-2019
Process Executive
Cognizant Technologies Solutions
06.2017 - Current
Associate of Science - Criminal Justice
Lackawanna College
05.2001 -