Katelyn Dexter
Yakima,WA
Summary
Dynamic Escrow Officer with proven expertise at Fidelity Title Company, excelling in credit transaction handling and customer service excellence. Recognized for enhancing client satisfaction through effective conflict resolution and meticulous attention to detail. Adept at multitasking and maintaining composure under pressure, consistently delivering high-quality results.
Overview
7
7
years of professional experience
Work History
Escrow Officer
Fidelity title company
Yakima, WA
05.2023 - Current
- Processed and submitted payments and requests for payoffs efficiently.
- Evaluated property documents to ensure accuracy and compliance.
- Maintained title files while implementing security measures to safeguard data.
- Facilitated regular client communications to address issues and enhance resolution speed.
- Promoted customer satisfaction through effective problem-solving and friendly service.
Barista
Manhattan Station Espresso
Selah, WA
12.2018 - 05.2023
- Recommended optimal products based on customer needs and preferences.
- Maintained cleanliness of work areas and equipment to ensure customer safety.
- Merchandised display cases and promoted prepared foods to increase revenue.
- Restocked counter and customer areas to ensure adequate stock levels.
- Memorized official and off-menu beverage preparations to meet diverse customer requests.
- Prepared over 100 drinks per shift with high accuracy and excellent customer satisfaction.
Title Assistant
First American Title Insurance Co
Yakima, WA
11.2019 - 05.2023
- Received and submitted payments, updated account information and provided receipts.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Maintained regular communications with clients to discuss and resolve issues.
- Performed title searches, ordered reports and obtained clearance documents.
- Evaluated documents to determine property ownership.
- Processed and maintained title files, implementing security measures to protect data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Selah High School
Selah, WA05.2015
Skills
- Credit transaction handling
- Team collaboration
- Conflict resolution
- Customer service excellence
- Multitasking abilities
- Cash register operation
- Efficiency and speed
- Attention to detail
- Active listening skills
- Teamwork and cooperation
- Composure under pressure
- Time management
References
- Jennifer Richter, 509-949-5515
- Dawna Scott, 509-930-5393
- Alicia Sainsbury, 509-388-617
Timeline
Escrow Officer
Fidelity title company
05.2023 - Current
Title Assistant
First American Title Insurance Co
11.2019 - 05.2023
Barista
Manhattan Station Espresso
12.2018 - 05.2023
High School Diploma -
Selah High School