Katelyn Dicharo

• Work with Project Managers to implement successful Pricing components of projects.
• Attend Project meetings and report back to the Pricing department and those involved with compiling and updating documents to be filed with the Department of Insurance.
• Keep detailed organization of Project deadlines and requirements and make sure deliverables are of good quality and on time.
• Work with legal and other areas to develop and/or refine rule manual language specific to ongoing project/
• Review and assess filings related to Major Initiative Projects.
• Create and maintain project specific job aides and train technicians on project specific filings.

Achievements:

• Successful implementation of all projects.
• Completion of job aids, templates, and tracking documentation that are used both during the implementation of a project as well as after implementation.
• Successful relationships within my department as well as other departments within the company.

• Analyzed and processed insurance claims to ensure compliance with company policies and regulations.
• Collaborated with clients to gather necessary documentation for timely claim resolution.
• Reviewed loss reports and assessed damages to determine appropriate compensation amounts.
• Coordinated communication between policyholders, repair shops, and legal representatives to facilitate claims processing.
• Mentored junior adjusters on best practices in claims handling and customer service excellence.
• Foster relationships with contractors, mitigation companies, and insureds to provide the best customer experience.
• Increased customer satisfaction with timely communication during the entire claims process.
• Managed catastrophe response efforts, providing efficient service to policyholders impacted by natural disasters or severe weather events.
• Provided exceptional customer service, addressing policyholder inquiries and concerns professionally and empathetically.

Achievements:

• Winner of the DPA (Distinguished Performance Aware) in 2014 for quality and customer service results.
• High performance ratings and good customer service results.