Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katelyn Dighero

Parma

Summary

Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational or personal brand.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Group Fitness Instructor

BrownsFit
03.2024 - Current
  • Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
  • Led weekly classes for up to 15 individuals with consistent participation and positive feedback.
  • Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
  • Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.

Membership Engagement Specialist

Girl Scouts Of North East Ohio
09.2014 - 10.2020
  • Enhanced client satisfaction by effectively addressing and resolving issues in a timely manner.
  • Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
  • Managed multiple projects simultaneously, ensuring deadlines were met and goals achieved.
  • Analyzed data to identify trends and opportunities for improvement in customer engagement processes.

Solutions Specialist

Verizon Wireless
01.2014 - 09.2014
  • Improved customer satisfaction by identifying and addressing key pain points in the software implementation process.
  • Identified opportunities for upselling additional services, resulting in increased revenue for the company.
  • Recommended new products and services to customers.

Group Exercise Instructor

University Of Akron
02.2012 - 06.2013
  • Focused on Indoor Cycling and Yoga.
  • Worked with collegiate athletes to improve balance and flexibility.
  • Enhanced participant satisfaction by tailoring exercise routines to suit individual needs and preferences.
  • Boosted class attendance rates by creating engaging, fun, and challenging workout sessions.
  • Ensured safety of participants through proper technique instruction and adherence to gym policies.

Education

Bachelor of Arts - Biomedical Ethics And Spanish

University of Akron
Akron, OH
12.2013

Skills

  • Team Engagement
  • CPR/First Aid
  • Setting Goals
  • Class Instruction
  • Program Planning
  • Active Listening
  • Customer Engagement
  • Interpersonal Skills

Certification

NASM certified Group Exercise Instructor

CPR/First Aid

Timeline

Group Fitness Instructor

BrownsFit
03.2024 - Current

Membership Engagement Specialist

Girl Scouts Of North East Ohio
09.2014 - 10.2020

Solutions Specialist

Verizon Wireless
01.2014 - 09.2014

Group Exercise Instructor

University Of Akron
02.2012 - 06.2013

Bachelor of Arts - Biomedical Ethics And Spanish

University of Akron

Similar Profiles

CREATE PROFILE
Katelyn Dighero