Katelyn DiGiacomo
Westlake,OH
Summary
I am a student at Cleveland State University studying Journalism and Promotional Communication with a minor in Digital Content Production. As a sophomore , I am Vice President of PRSSA and a member of The Society of Professional Journalists as well as other organizations on campus. I enjoy being very involved and look forward to where these experiences will take me in the future.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist/Slide Attendant
Westlake Aquatic Center
05.2022 - 08.2022
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Managed front desk, greeting students and visitors.
- Managed customer complaints and rectified issues to complete satisfaction.
- Monitored reservations to track incoming parties and special events.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Nursing Home Worker
Our House Senior Living
10.2021 - 04.2022
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Planned and served meals and snacks to patients according to prescribed diets.
Food Service Worker
Cedar Point Amusement Park
06.2021 - 08.2021
- Maintained professional demeanor during interactions with customers and co-workers.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Collaborated with team to deliver timely service of items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assembled and served meals according to specific guest requirements.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Refilled condiments, napkins and server workstations.
- Filled and served various beverages for customers.
- Made meals in accordance with company standards and requirements.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Packaged and bagged cooked food and prepared items.
Hostess
Blue Sushi Sake Grill
03.2020 - 02.2021
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
Food Service Worker
Wendys Restaurant
02.2019 - 02.2020
- Performed variety of duties related to food service.
- Set up, restocked and cleaned dining areas.
- Maintained professional demeanor during interactions with customers and co-workers.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Maintained order and cleanliness of work areas to conform with health codes.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Operated cash register to process cash, check and credit card transactions.
- Acquired new skills to support team and further accommodate customer needs.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Education
High School Diploma -
Westlake High School
Westlake, OH05.2022
Skills
- Correspondence Management
- Problem-Solving Skills
- Teamwork and Collaboration
- Time Management
- Customer Service
- Telephone Etiquette
- Verbal and Written Communication
Affiliations
- Public Relations Student Society
- Society of Professional Journalists
- Campus Socialites
- The National Society of Leadership and Success
Timeline
Front Desk Receptionist/Slide Attendant
Westlake Aquatic Center
05.2022 - 08.2022
Nursing Home Worker
Our House Senior Living
10.2021 - 04.2022
Food Service Worker
Cedar Point Amusement Park
06.2021 - 08.2021
Hostess
Blue Sushi Sake Grill
03.2020 - 02.2021
Food Service Worker
Wendys Restaurant
02.2019 - 02.2020
High School Diploma -
Westlake High School
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