Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Katelyn Dolezal

Council Bluffs,IA

Summary

Driven by a strong desire to contribute meaningfully to team success and achieve shared goals. Proven track record of success in previous roles, consistently exceeding expectations and delivering results. Highly dependable and reliable, consistently meeting deadlines and fulfilling commitments. Known for a bright and positive attitude, inspiring a sense of optimism and enthusiasm. Possess a strong foundation in cash handling procedures, ensuring accuracy and efficiency. Adheres to established rules and regulations, ensuring compliance and maintaining a professional work environment. Demonstrates exceptional punctuality and time management skills, consistently arriving on time and meeting deadlines. Authorized to work in the US for any employer.

Overview

5
5
years of professional experience

Work History

Sales Associate

Vapor Maven
08.2024 - 06.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Enhanced visual appeal of product displays by incorporating creative and innovative design elements.
  • Maximized product visibility by strategically placing items in high-traffic areas within the store layout.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Team Member

Scooter's
09.2023 - 04.2024
  • Provided exceptional customer service, assisting customers in selecting the perfect products to meet their needs while demonstrating a genuine passion for the company's offerings.
  • Prepared and served delicious food and beverages with a smile, ensuring a delightful dining experience for every guest.
  • Mastered the art of operating the cash register, processing payments with speed and accuracy, while adhering to strict financial guidelines.
  • Thrived in a fast-paced environment, managing multiple tasks with energy and efficiency, always exceeding customer expectations.
  • Embraced every opportunity to upsell, recommending additional items to enhance the customer experience and increase sales.
  • Handled customer complaints with professionalism and empathy, resolving issues promptly and ensuring customer satisfaction.
  • Always maintained a positive and enthusiastic attitude, creating a welcoming and enjoyable atmosphere for both customers and colleagues.

Front Desk/Breakfast Attendant/Night Auditor

Microtel Inn & Suites By Wyndham
02.2023 - 11.2023
  • Performed nightly audits of financial transactions, ensuring accuracy and compliance with company policies.
  • Kept an accurate record of guest information, including arrival and departure dates, contact details, and special requests.
  • Always got breakfast made and served to guests on time, ensuring a fresh and inviting experience.
  • Made sure to be attentive to guest concerns to provide solutions, doing the best at exceeding guest expectations and fostering positive relationships.
  • On busy days, helped the housekeepers with stripping rooms, contributing to the overall cleanliness and efficiency of the hotel.
  • Made sure the breakfast bar was stocked, ensuring a variety of options were available for guests.
  • Kept the breakfast area clean and organized, creating a pleasant dining environment for guests.

Front Desk

MyPlace Hotels
09.2021 - 02.2023
  • Provided exceptional customer service to guests, proactively addressing their needs and ensuring a positive and memorable experience.
  • Prepared and maintained guest room assignments, ensuring efficient room allocation and guest satisfaction.
  • Provided insightful restaurant recommendations, enhancing the guest experience and promoting local businesses.
  • Maintained a clean and organized lobby area, bathroom, and pool, ensuring a pleasant environment for all guests.
  • Efficiently ran linen up to rooms, ensuring timely and accurate delivery.
  • Performed laundry duties, ensuring cleanliness and proper handling of guest linens.
  • Collaborated with colleagues to ensure seamless guest service and a positive overall experience.

Laundry Attendant

OSI Foods (Through Temp Agency)
01.2021 - 12.2021
  • Maintained a clean and organized work environment in accordance with OSHA standards, ensuring the safety of myself and other team members.
  • Efficiently replenished laundry supplies, including frocks, PPE, and other essential items, ensuring smooth workflow on the production floor.
  • Performed thorough inventory checks of laundry supplies, ensuring adequate stock and identifying potential shortages to avoid production delays.
  • Demonstrated strong teamwork skills, working collaboratively with colleagues to achieve shared goals and maintain a positive work environment.

Team Member

OSI Foods (Through Temp Agency)
01.2021 - 12.2021
  • Maintained a safe and hygienic work environment by consistently wearing personal protective equipment (PPE) and adhering to strict handwashing protocols.
  • Ensured the highest quality standards in meat processing by conducting thorough quality assurance checks throughout the production process.
  • Demonstrated strong organizational skills by setting up work stations efficiently and effectively, contributing to a smooth and productive workflow.
  • Proven ability to work diligently and consistently, demonstrating a strong work ethic and commitment to delivering high-quality results.

Cashier

Casey's
01.2020 - 12.2021
  • Followed company policies and procedures meticulously, ensuring compliance and maintaining a professional work environment.
  • Contributed to a positive team environment by collaborating effectively with colleagues and offering support to ensure a harmonious workplace.
  • Adhered to safety regulations diligently, prioritizing the well-being of myself and customers in all interactions.

Front Desk Receptionist

South Side Press (Through Temp Agency)
02.2021 - 04.2021
  • Provided exceptional customer service by professionally answering phones and emails, ensuring a timely and courteous response to all inquiries.
  • Demonstrated meticulous attention to detail while packaging coupons and creating shipping labels using UPS Worldship, ensuring accuracy and timely delivery of materials.
  • Operated a work press with expertise, contributing to the production of high-quality materials.
  • Performed basic bookkeeping tasks, maintaining accurate financial records and supporting the overall financial health of the business.

Education

HISET -

Essential Education
06.2025

Skills

  • Teamwork and collaboration
  • Time management
  • Goal oriented
  • Flexible schedule
  • Conflict resolution
  • Cash register operation
  • Sales strategies
  • POS system operation
  • Guest relations
  • Merchandise display
  • Friendly and outgoing
  • Task prioritization

Timeline

Sales Associate

Vapor Maven
08.2024 - 06.2025

Team Member

Scooter's
09.2023 - 04.2024

Front Desk/Breakfast Attendant/Night Auditor

Microtel Inn & Suites By Wyndham
02.2023 - 11.2023

Front Desk

MyPlace Hotels
09.2021 - 02.2023

Front Desk Receptionist

South Side Press (Through Temp Agency)
02.2021 - 04.2021

Laundry Attendant

OSI Foods (Through Temp Agency)
01.2021 - 12.2021

Team Member

OSI Foods (Through Temp Agency)
01.2021 - 12.2021

Cashier

Casey's
01.2020 - 12.2021

HISET -

Essential Education

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