Katelyn Donnelly
Canton ,GA
Summary
Driven professional with strong communication skills and a proven track record in team leadership and employee coaching. Demonstrated ability to achieve sales targets while ensuring customer satisfaction and comfort during interactions. Reliable and trustworthy, consistently providing support and guidance to colleagues and clients alike.
Offering excellent interpersonal skills and genuine interest in client satisfaction, ready to excel in client-focused role. Brings foundational understanding of customer service principles and strong analytical and communication skills. Ready to use and develop problem-solving and communication skills in any role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Service Representative
State Farm
05.2025 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
Shift Manager/Key Holder
Starbucks
02.2024 - 05.2025
- Implemented quality control measures to uphold company standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team performance against established goals and objectives.
- Monitored workflow processes and identified areas of improvement.
- Identified training needs for staff members and developed appropriate programs.
- Trained new employees on company policies, job duties, and performance expectations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed to a positive customer service experience by providing excellent customer service skills.
Barista
Starbucks
02.2023 - 02.2024
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Input orders into point of sale system and handled customer payments.
- Performed cash handling duties accurately.
- Developed solutions to improve customer service experience.
- Upheld customer service standards throughout each shift.
Team Member
Chick Fill A
05.2022 - 01.2023
- Monitored quality control from order taking to final product delivery to customers.
- Delivered orders promptly while ensuring accuracy in the order-taking process.
- Executed timely order fulfillment, maintaining precision in food delivery to customers.
- Adhered to company policies regarding customer service standards.
- Conducted regular check-ins with customers to confirm satisfaction with meals and services.
- Operated cash registers accurately during peak business hours for efficient transactions.
Education
High School Diploma -
North Cobb High School
05-2024
Skills
- Conflict resolution
- Sales support
- Quality control
- Employee training and development
- Time management
- Team building and coaching
- Upselling techniques
- Professionalism and courtesy
- Attention to detail
- Effective leadership
- Store maintenance
- Problem-solving skills
- Verbal and written communication
- Teamwork and collaboration
- Process improvement
- Customer support
- Call center experience
- Customer focus
- Payment processing
- System documentation
- CRM software
- Outbound calling
- Customer service
Affiliations
- drawing
- reading
- working out
- spending time with family/friends
Certification
- Licensed Insurance team member
Languages
English
Full Professional
Interests
- Pilates
- Enjoy participating in yoga for overall physical and mental well-being
- Mindfulness Practices
- Drawing and Painting
- Learning new cooking techniques and expanding my culinary skills
- Baking
Education and Training
other
Timeline
Client Service Representative
State Farm
05.2025 - Current
Shift Manager/Key Holder
Starbucks
02.2024 - 05.2025
Barista
Starbucks
02.2023 - 02.2024
Team Member
Chick Fill A
05.2022 - 01.2023
High School Diploma -
North Cobb High School
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