Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

KATELYN DOOLEY

Cullman,AL

Summary

Results-driven in all areas. Natural leader with exceptional skills in customer relations, leadership administration and scheduling. Manages competing priorities with organized and resourceful approaches. Self-directed event coordinator with over 8 years of experience creating strategic alliances with organizational leaders to align with and support key business initiatives for on-time, under-budget event completion. Customer-oriented time manager and decisive leader. Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Event Coordinator

Self-employeed
Cullman, United States
01.2015 - Current
  • Coordinated schedules and timelines for events for over 8 years
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Planned large-scale events such as trade shows, conferences, and meetings.
  • Meeting with vendors at venue to help with set-up, collecting supplies and decorations, and working with staff to ensure completion of successful event
  • Liaised with marketing and PR colleagues to promote special events in social calendars.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, rehearsal, ceremonies, and receptions.
  • Executed on-time and under-budget project management on complex issues for senior leadership.

Customer Care Center Supervisor

Premier Productions
01.2017 - 07.2020
  • Use of multiple software programs for buildout of shows, audits, and financial reports
  • Applied best practices in customer service, sales, and employee management to exceed organizational goals.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Increased ticket sales by 5% each year
  • Manager and found solutions to over 150 customer calls, complaints, and emails every day

Marketing Communication Coordinator

United Way of Cullman County
03.2016 - 03.2017
  • Social media marketing and management of United Way channels
  • Planned, organized, and executed company events
  • Fostered relationships with existing and potential partners.
  • Tracked and reported on marketing campaign responses.
  • Boosted brand awareness with target customer demographics with social, print and email campaigns.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
  • Assisted with development of event strategies and tactical plans to promote the accomplishment of marketing goals.
  • Planned trade shows and vendor fairs for clients and partners to attend.
  • Managed workflow between staff, coordinating documents, planning and creative material distribution.
  • Diversified and enhanced website pages.

Education

Certificate of Ministry and Leadership. -

Highlands College
Birmingham, AL
2016

Associate of Applied Science -

C. WALLACE STATE COLLEGE
Hanceville, AL
2013

Associate of Arts -

C. WALLACE STATE COLLEGE
Hanceville
2012

Skills

  • Word, Excel, PowerPoint, Outlook, Windows Vista, Facebook, Twitter, LinkedIn, Google, Instagram, Email Marketing, Wordpress, and Blogger
  • Catering Oversight
  • Staff Leadership
  • Venue Selection
  • Agenda Setting and Control
  • Event Supervision
  • Problem Anticipation and Resolution
  • Facilities Management and Maintenance
  • Event Calendar Management
  • Accommodation Organization
  • Budget Planning and Administration

Accomplishments

  • Collaborated with Desperation Church in the development and planting of their new church location in Arab, AL.
  • Head of Community groups for Desperation Church in Arab, AL for 4 years.
  • Supervised team of 100 volunteer members.
  • Lead Summer young professional inter groups for 2 years at Desperation Church

Certification

Obtained my certificate in Ministries from HIGHLANDS COLLEGE in Birmingham, Alabama to better develop biblically-based leadership skills, to be most effective for Christ in my personal, work, and ministry life. Sharpened my intellect, discipleship, virtue, and truth, to be a leader and to possess a servant’s heart. Instilled within me the enduring legacy of my calling, renewing my mind, and placing upon me the full armor of God.


Timeline

Customer Care Center Supervisor

Premier Productions
01.2017 - 07.2020

Marketing Communication Coordinator

United Way of Cullman County
03.2016 - 03.2017

Event Coordinator

Self-employeed
01.2015 - Current

Certificate of Ministry and Leadership. -

Highlands College

Associate of Applied Science -

C. WALLACE STATE COLLEGE

Associate of Arts -

C. WALLACE STATE COLLEGE

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KATELYN DOOLEY