Katelyn Doran
West Palm Beach,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Collections Agent
Precision Collision Auto Body
01.2024 - 10.2024
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Promoted a positive work environment by contributing innovative ideas for process improvement within the team.
Sales Representative
Amethyst Capital
01.2023 - 07.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Exceeded sales targets through effective planning and goal setting.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Personal Care Aide
The Blake's at Carne's Crossroads
12.2022 - 01.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented vitals, behaviors, and medications in client medical records.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
CNA
Allcare Home And Health Care
05.2018 - 12.2018
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities, promoting independence and dignity.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Took patients to and from doctors appointments, ran errands for them and picked up prescriptions.
Waitress
Crust Wood Fired Pizza
12.2016 - 09.2017
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Hostess
Crust Wood Fired Pizza
Summerville, SC
02.2016 - 09.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Receptionist
Knightsville Storage Facility
Knightsville , SC
02.2013 - 01.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Corresponded with clients through email, telephone, or postal mail.
CNA
Allied Medical Staffing
07.2010 - 11.2012
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
High School Diploma - General Studies
Summerville High School
Summerville, SC05.2010
Skills
Payment processing
Revenue recovery
Customer service
Conflict resolution
Effective communication
Attention to detail
Problem solving
Relationship building
Sales experience
Customer research
Goal-oriented mindset
Professionalism and ethics
Empathy and tactfulness
Timeline
Collections Agent
Precision Collision Auto Body
01.2024 - 10.2024
Sales Representative
Amethyst Capital
01.2023 - 07.2023
Personal Care Aide
The Blake's at Carne's Crossroads
12.2022 - 01.2023
CNA
Allcare Home And Health Care
05.2018 - 12.2018
Waitress
Crust Wood Fired Pizza
12.2016 - 09.2017
Hostess
Crust Wood Fired Pizza
02.2016 - 09.2016
Receptionist
Knightsville Storage Facility
02.2013 - 01.2014
CNA
Allied Medical Staffing
07.2010 - 11.2012
High School Diploma - General Studies
Summerville High School