Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Katelyn Duplessis

Bristol,CT

Summary

Natural problem-solver with keen ability to relate to people of all ages and backgrounds. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands with a positive attitude.

Considered hardworking and reliable with great interpersonal skills. Consistently remains calm and focused in stressful environments. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures.

Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Well-organized and creative Merchandising professional successful at representing consumer tastes and needs in retail market. Accurately assess competition and pursues effective ways to boost sales and reinforce client brands.

Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Visual Merchandiser Captain

Macy's
10.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided primary customer support to internal and external customers.
  • Enhanced overall store appearance by applying careful consideration to product and display locations. Sought ways to improve processes and services provided.
  • Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
  • Managed installation of visual merchandising displays, urging team to with speed and accuracy.
  • Researched current trends in visual merchandising to create modern and attractive displays.
  • Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
  • Established and maintained relationships with vendors for prompt delivery of materials for visual displays.
  • Developed cost-effective solutions for store displays to keep costs low and maximize profitability.

Asset Protection Detective

Macy's
01.2022 - 10.2022
    • Identified, observed and apprehended individuals for committing theft by shoplifting.
    • Responding to incidents (involving customers and/or staff) to facilitate first aid and minimize company liability.
    • Investigating and recovering stolen merchandise and stopping individuals from committing fraud or other criminal acts against the company.
    • Writing reports on all theft incidents, merchandise recoveries, accident investigations, audits, and other activities.
    • Following and understanding, company policies concerning apprehensions, searches and seizures, and the preservation of evidence.
    • Conducting audits to ensure sales department compliance to merchandise exposure standards and asset protection policies.
    • Testifying in court concerning any case, criminal or civil, where in the company is a party of interest to which Asset Protection Store Detective is summoned.
    • Working on special assignments, investigations, and surveillance as required.
    • Excellent customer service skills to support the company's performance and to work to maximize sales and profit.
    • Written communication skills, as asset protection detectives need to write and maintain written documents.
    • Decision making skills, as asset protection detectives must be able to make quick decisions when they are faced with theft or other compromising situations.
    • Monitored surveillance cameras and alarm systems to detect suspicious activity.
    • Implemented and maintained loss prevention programs in close collaboration with store management.
    • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
    • Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
    • Maintained building safety and security when opening and closing facility.
    • Performed security walks around store to monitor employee and customer activities.
    • Adhered to asset protection programs and procedures to enforce audit compliance.

Lifeguard

Wheeler Regional YMCA
08.2016 - 03.2021
  • First Aid Certified
  • CPR Certified
  • AED Certified
  • Lifeguard Certification
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.
  • Educated patrons on safety protocols and enforced safety rules.
  • Scanned main areas to monitor for any safety risks.
  • Demonstrated rescue techniques and provided first aid in emergency situations.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
  • Administered CPR and first-aid following best practices.
  • Recorded daily activity logs and incident reports for tracking purposes.
  • Trained new lifeguards on safety procedures and protocol.
  • Assisted in organizing and implementing recreational activities and programs.
  • Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
  • Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
  • Gave private lessons to special needs students and taught floating techniques and treading water.
  • Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Lifeguard

Lake Compounce
05.2016 - 10.2016
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Responded to patron incidents in professional and timely manner.
  • Demonstrated rescue techniques and provided first aid in emergency situations.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Administered CPR and first-aid following best practices.
  • Recorded daily activity logs and incident reports for tracking purposes.
  • Trained new lifeguards on safety procedures and protocol.
  • Scanned main areas to monitor for any safety risks.
  • Entered water immediately to pull struggling swimmers to safety.
  • Conducted patrols to identify and help those in need of immediate care and assistance.
  • Provided instruction and assistance to patrons on proper use of recreational equipment.

Education

High School Diploma -

EC Goodwin Technical High School
New Britain, CT
05.2017

Skills

  • Strong Client Relations & Customer Service
  • Brand Marketing
  • Product & Marketing Knowledge
  • Inventory Management
  • Merchandise Flow & Product Display
  • Sales Strategy
  • Workload Planning
  • Complex Problem-Solving
  • Report writing skills
  • Attention to Detail
  • Organization & Time Management

Accomplishments

  • Employee of the month. Lifeguard, YMCA, Plainville, CT / Aug 2019

Certification

  • First Aid/CPR Certified
  • CET - Certified Electronics Technician

Timeline

Visual Merchandiser Captain

Macy's
10.2022 - Current

Asset Protection Detective

Macy's
01.2022 - 10.2022

Lifeguard

Wheeler Regional YMCA
08.2016 - 03.2021

Lifeguard

Lake Compounce
05.2016 - 10.2016

High School Diploma -

EC Goodwin Technical High School

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Katelyn Duplessis