Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Eldridge

Houston,TX

Summary

I excel in inventory management and team leadership, significantly reducing shrinkage rates and enhancing customer satisfaction. My expertise includes logistics coordination and training, with a proven track record in crisis management and complaint resolution, ensuring operational excellence and financial targets are met.

Experienced with inventory control, warehouse management, and team leadership. Utilizes strategic planning and problem-solving skills to enhance operational efficiency. Strong understanding of best practices in inventory management and track record of successful process improvements.

Overview

3
3
years of professional experience

Work History

Merchandising and Inventory Leader

Petsmart
07.2023 - Current
  • Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
  • Managed inventory levels effectively to minimize stock shortages and overstocks.
  • Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
  • Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
  • Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.

Customer Engagement Leader

Petsmart
03.2023 - 07.2023
  • Successfully resolved escalated complaints/issues – winning back disgruntled customers'' confidence in our company''s offerings.
  • Collaborated with cross-functional teams to develop targeted campaigns, driving customer retention rates.
  • Established a culture of continuous improvement within the team, encouraging open feedback from both staff and customers alike.
  • Provided information to customers by reviewing orders and educating about general care of purchased animals.
  • Utilized advanced analytics tools to measure the success of various engagement campaigns, adjusting tactics as needed for maximum impact.
  • Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.

Associate Lead With Keys

Petsmart
05.2022 - 03.2023
  • Trained new employees on company policies, best practices, and sales techniques to promote a seamless integration into the team.
  • Provided exceptional leadership during shifts as Associate Lead with Keys, addressing any conflicts or challenges that arose swiftly and professionally.
  • Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.

Cashier

Petsmart
02.2022 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

Bachelor of Science - Psychology

University of Houston
Houston, TX
12-2024

Associate of Arts - General Studies

South Florida State College
Avon Park, FL
05-2021

High School Diploma -

Parkview Prep Academy
Avon Park, FL
05-2021

Skills

  • Inventory management

  • Team leadership

  • Logistics coordination

  • Expectation setting

  • Multitasking

  • Reliability

  • Crisis Management

  • Complaint resolution

  • Training and mentoring

Timeline

Merchandising and Inventory Leader

Petsmart
07.2023 - Current

Customer Engagement Leader

Petsmart
03.2023 - 07.2023

Associate Lead With Keys

Petsmart
05.2022 - 03.2023

Cashier

Petsmart
02.2022 - 05.2022

Bachelor of Science - Psychology

University of Houston

Associate of Arts - General Studies

South Florida State College

High School Diploma -

Parkview Prep Academy

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Katelyn Eldridge