Katelyn Elliott

• Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
• Attentively monitored swimmers to identify distress.
• Responded to emergency situations in a timely, efficient manner.
• Upheld hygiene standards in pool and surrounding area.

Summer Position: August 2023-September 2024, May 2024-September 2024.

• Observed recreational users to detect safety concerns and prevent ongoing violations.
• Assisted in organizing and implementing recreational activities and programs.
• Provided instruction and assistance to patrons on proper use of recreational equipment.
• Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.

Summer Position: Six weeks (May 2024-July 2024)

• Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
• Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
• Developed and implemented lesson plans based on individual student needs.
• Adapted teaching techniques to different learning styles.
• Provided positive reinforcement and motivation to increase student confidence and performance.

Temporary Position: November 2023-December 2023

• Used POS system to process sales, returns, online orders, and gift card activations.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Seasonal Position: September 2023-November 2023

• Maintained presentable customer areas with diligent cleaning and proactive recovery management.
• Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
• Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
• Greeted all customers warmly to build welcoming and positive atmosphere within store.

• Taught daily swim instruction to students varying in ages and skill levels.
• Maintained control and safety of class and kept children in flotation always within arm's reach.
• Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
• Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.

Summer Position: May 2022-September 2022, May 2023-July 2023

• Observed recreational users to detect safety concerns and prevent ongoing violations.
• Collected and replenished pool towels while monitoring inventory to minimize loss.
• Moved umbrellas and lounge chairs at request of guests.
• Oversaw sign-in logbooks to facilitate potential contact tracing.