Katelyn Emerson
Warren
Summary
Proven sales leader with a track record of surpassing sales goals at Carters Oshkosh through effective customer engagement and upselling techniques. Skilled in KPI and sales tracking, adept at business planning and inventory control. Excels in building lasting customer relationships and enhancing team productivity. Demonstrates strong persuasive selling skills and a commitment to food safety standards.
Overview
6
6
years of professional experience
Work History
Part-Time Sales Manger
Carters Oshkosh
11.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Associate
Shoe Carnival
04.2021 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Big Lots
06.2021 - 12.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Food Service Worker
The Hot Dog Shoppe
09.2018 - 03.2021
- Learned other teammates' work tasks to train as backup.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Bachelor Of Applied Science - Criminal Justice
Youngstown State University
Youngstown, OHAssociate - Criminal Justice
Eastern Gateway Community College
Steubenville, OH06.2023
Skills
- KPI Tracking
- Sales Tracking
- Business Planning
- Inventory Control
- Upselling
- Food Storage
Timeline
Part-Time Sales Manger
Carters Oshkosh
11.2022 - Current
Sales Associate
Big Lots
06.2021 - 12.2021
Sales Associate
Shoe Carnival
04.2021 - 10.2022
Food Service Worker
The Hot Dog Shoppe
09.2018 - 03.2021
Bachelor Of Applied Science - Criminal Justice
Youngstown State University
Associate - Criminal Justice
Eastern Gateway Community College
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