Katelyn Everett

• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
• Verified insurance eligibility and coverage for patients.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Entered patient demographic and insurance data into electronic medical record system.
• Resolved billing inquiries and disputes in timely fashion.
• Used Software to schedule appointments.
• Developed and implemented customer service policies and procedures.
• Updated account information to maintain customer records.
• Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
• Trained and supervised team of customer service representatives in providing quality service to customers.

· Conducted Payroll
· Customer Service answering phones, assisting customers
· Approved/Denied Time off
· Checked timecards
· Navigated through Kronos Tracking System
· Office and administrative tasks (i.e., filing, copying, faxing.)
· Assisted with seminars for benefits/workplace environment rules
· Discuss/assist employees with benefits

• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
• Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
• Managed payroll processing and benefits to compensate employees for service rendered.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.