- Learning about Unsolved/ Solved Cold Cases
- Adventure Travel
- Criminal Psychology documentaries
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Katelyn Fairbanks
Topeka
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Bling Glamour. Excelled in relationship building, multitasking, and leveraging social media marketing to enhance client engagement and sales. Proven track record in fostering team collaboration and delivering exceptional service, significantly boosting repeat business and referrals. Skilled in product knowledge and active listening, ensuring client satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Stylist
Bling Glamour
08.2024 - Current
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Processed payments, entering sales in register for prompt customer service.
- Participated in team meetings and staff training sessions.
Waitress/Bartender
Wellers Grill and Bar
02.2017 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Education
High School Diploma -
Seaman Highschool
4850 NW Rochester Rd05-2020
Bachelor of Science - Forensic Science
Washburn University of Topeka
Topeka, KS12-2026
Skills
- Customer service
- Product knowledge
- Multitasking and organization
- Attention to detail
- Excellent communication
- Teamwork and collaboration
- Relationship building and management
- Creative Thinking
- Active listening
- Flexible schedule
- Closing sales
- Social media promotion
- Social media marketing
Interests
Timeline
Stylist
Bling Glamour
08.2024 - Current
Waitress/Bartender
Wellers Grill and Bar
02.2017 - 06.2024
High School Diploma -
Seaman Highschool
Bachelor of Science - Forensic Science
Washburn University of Topeka
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