Katelyn Farella
HENDERSON
Summary
Dynamic sales executive with a proven track record at Marriott Vacations Worldwide, adept in customer service and sales expertise. Excelled in building lasting relationships and exceeding sales goals, demonstrating a unique blend of relationship building and product knowledge. Achieved significant client growth through persuasive sales presentations and exceptional after-sales support.
Overview
7
7
years of professional experience
Work History
MARKETING SALES EXEXCUTIVE
Marriott Vacations Worldwide
03.2020 - Current
- Achieved sales goals and service targets by cultivating and securing new and existing customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of return business and client growth.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Recorded accurate and efficient records in customer database.
- Trained new employees on customer service, sales process and organizing strategies.
SALES EXECUTIVE
Hilton Grand Vacations
01.2019 - 03.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
- Delivered persuasive presentations to first time clientele, resulting in financial growth for the company.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Sales Executive
Club WYNDHAM
01.2018 - 01.2019
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
Education
GED -
Coronado High School
04-2011
Skills
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
- Relationship building
- Closing techniques
- Goals and performance
- Objection handling
- Exceeds sales goals
Timeline
MARKETING SALES EXEXCUTIVE
Marriott Vacations Worldwide
03.2020 - Current
SALES EXECUTIVE
Hilton Grand Vacations
01.2019 - 03.2020
Sales Executive
Club WYNDHAM
01.2018 - 01.2019
GED -
Coronado High School
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