Katelyn Farris
Norfolk,VA
Summary
Proven multitasker and problem-solver, I've excelled in roles at companies like Planet Fitness, enhancing customer satisfaction and workplace efficiency. Skilled in Microsoft Office and guest relations, I've led teams to improve service standards and streamline operations, significantly boosting client retention and workplace morale. My approach combines strong work ethic with effective organization, driving success in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Attendant
Planet Fitness
02.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enforced policies and procedures to increase efficiency.
Therapeutic Mentor
Compass Behavioral Group
09.2024 - 10.2024
- Maintained detailed case notes and records, ensuring accurate documentation of client interactions and progress reports.
- Fostered a safe and supportive environment for clients to openly discuss mental health challenges and progress towards recovery.
- Improved overall client well-being through consistent reinforcement of strengths-based perspectives in all aspects of therapeutic work.
- Enhanced client communication skills through regular one-on-one mentoring sessions and role-playing exercises.
- Promoted healthy lifestyle choices among clients by modeling positive behaviors throughout therapy sessions.
- Supported clients in overcoming personal obstacles by implementing effective coping strategies and stress management techniques.
- Connected clients with community resources such as support groups, educational programs, and social services as necessary for holistic care.
- Consistently monitored client progress, adjusting therapeutic interventions as needed to ensure optimal outcomes.
ProShop Worker/Front Desk Attendant
Greatlife Golf & Fitness
09.2023 - 12.2023
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Cleaned areas of the workplace to maintain an organized atmosphere for customers.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender/Server
Whiskey Creek® Wood Fire Grill
04.2023 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
Bachelor of Arts - Psychology
Dakota Wesleyan University
Mitchell12-2023
Bachelor of Arts - Criminal Justice
Dakota Wesley University
Mitchell, SD12-2023
Skills
- Strong multitasking
- Problem-solving skills
- Microsoft Office knowledge
- Guest Relations
- Efficient organization
- Appointment Scheduling
- Supply Stocking
- Correspondence Management
- Time Management
- Credit and cash payments
- Strong Work Ethic
- Cleanliness standards
Certification
- CPR/AED Certification
- South Dakota Driver's License
- MANDT System- Crisis Prevention/ Deescalation Training
Timeline
Therapeutic Mentor
Compass Behavioral Group
09.2024 - 10.2024
Front Desk Attendant
Planet Fitness
02.2024 - Current
ProShop Worker/Front Desk Attendant
Greatlife Golf & Fitness
09.2023 - 12.2023
Bartender/Server
Whiskey Creek® Wood Fire Grill
04.2023 - 08.2023
Bachelor of Arts - Psychology
Dakota Wesleyan University
Bachelor of Arts - Criminal Justice
Dakota Wesley University
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