Katelyn Farris
Mineral,VA
Summary
Dynamic Assistant Manager with a proven track record at Walgreens, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and problem-solving, achieving significant reductions in discrepancies. Skilled in staff training and development, driving business growth through strategic planning and effective policy enforcement. Demonstrated adaptability and a commitment to excellence, leading to increased sales and improved operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Walgreens
11300 Nuckols Road, Glen Allen, VA, 23059
05.2014 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- assisting the pharmacy with their daily operations
- assisting in photo with their daily operations
Education
High School Diploma -
Orange County High School
Orange, VA07-2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Task delegation
- Retail operations
- Employee scheduling
- Recruiting and interviewing
- Policy enforcement
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
Certification
Pharmacy Certification (EXCPT)
Timeline
Assistant Manager
Walgreens
05.2014 - Current
High School Diploma -
Orange County High School