Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katelyn Feiffer

Rocky Mount,VA

Summary

Skilled Sales Assistant bringing 4 years of retail experience. Focused on maximizing business success by capitalizing on sales and service opportunities. Ready to grow sales through application of set skills. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. Ambitious in advancing personal expertise and company sales performance. Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills. Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring retail experience to dynamic new position. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated nursing student seeking internship in medical assisting to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Diligent College Student focused on nursing and medical assisting and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Outgoing nursing student pursuing flexible part-time or full-time employment with weekend and evening shift options. Ambitious, career-focused job seeker, anxious to obtain an entry-level medical assisting position to help launch career while achieving company goals. Attentive driver with strong knowledge of local routes and traffic patterns. Monitors road conditions and construction areas to maintain schedule adherence. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Assistant

Carilion Clinic
02.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Measured patient pulse oximetry.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Scanned documents and labeled correct information.
  • Corresponded with physician for procedures.
  • Knowledge on referrals, prior authorizations, insurance, and medication refills.

Online Personal Shopper

Walmart
01.2020 - 11.2022
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Suggested comparable products to replace out-of-stock items.
  • Completed pickup and shopping orders for customers within local area.
  • Greeted customers and answered product or service questions.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Listened to customer needs to identify and recommend best products and services.
  • Assisted teammates with daily tasks during peak periods.
  • Secured and stored items until customer pickup.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Asked store associates for help locating missing products.
  • Scanned items when pulling from shelves to update system stock information.
  • Stocked shelves if items were needed.
  • If a customer had a problem with their order, delivery, cancellation, etc helped resolve them.
  • Would look in the back or go check for an item if a customer needed or asked.

Hostess

Longhorn Steakhouse
12.2020 - 04.2021
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Answered phones promptly to record and confirm reservations.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered telephone to provide dining information and take reservations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Took beverage orders and served drinks during peak meal times.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Explained QR code scanning for electronic menu access.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Kept bathrooms and overall restaurant clean and restocked.
  • Helped serve food and drinks.
  • Made sure everyone was happy, well taken care of, and accommodated.
  • Handled customer issues, if needed manager, got the manager.

Hostess

Cracker Barrel
05.2019 - 08.2020
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Answered phones promptly to record and confirm reservations.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered telephone to provide dining information and take reservations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Explained QR code scanning for electronic menu access.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Took beverage orders and served drinks during peak meal times.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Would deliver food, get essential needs, refills, handle complaints of the customers.
  • Helped with scheduling of the employees.
  • Helped arrange the dining area and kitchen for special occasions and holidays.
  • Helped servers with side work, as well as the bussers and disher.
  • Helped keep the kitchen tidy.

Education

Nursing

Spotsylvania High School
Spotsylvania, VA

Nursing

Virginia Western Community College
Roanoke, VA

Skills

  • Prioritizing Orders
  • Attention to Detail
  • Decision Making
  • Verbal and Written Communication
  • First Aid/CPR
  • Active Listening
  • Reliable & Trustworthy
  • Good Work Ethic
  • Friendly, Positive Attitude
  • Merchandising Proficiency
  • Effective Customer Upselling
  • Critical Thinking
  • Microsoft Office
  • Processing Payments
  • Stocker
  • Opening and Closing Procedures
  • Customer Seating
  • Team Member Motivation
  • Food Safety and Sanitation
  • Staff Training and Motivation
  • Payment Processing
  • Sales Expertise
  • Physical Stamina
  • Product Expertise
  • Mobile Ordering Understanding
  • Delivery Procedures
  • Flexible Schedule
  • Informed Product Selections
  • Relationship Building
  • Upbeat and Outgoing Attitude
  • Verifying Order Accuracy
  • Documentation and Reporting
  • Customer Service
  • Deadline Driven
  • Purchase Recommendations
  • Online Order Processing
  • Planning and Organization
  • Heavy Lifting
  • Stocking Supplies
  • Ph Testing
  • First Aid
  • Phlebotomy
  • Wound Care and Irrigation
  • Proper Sterilization Techniques
  • Restocking Lab Supplies

Certification

Phlebotomy (not current, yet)

Certified lash technician (not current, yet)

Realtor (not current, yet)

Timeline

Medical Assistant

Carilion Clinic
02.2023 - Current

Hostess

Longhorn Steakhouse
12.2020 - 04.2021

Online Personal Shopper

Walmart
01.2020 - 11.2022

Hostess

Cracker Barrel
05.2019 - 08.2020

Nursing

Spotsylvania High School

Nursing

Virginia Western Community College

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Katelyn Feiffer