Hi, I’m
KATELYN FELCH
Vista,CA
Summary
Outgoing bartender and server with a creative flair offering 9 years of experience serving alcoholic and non-alcoholic drinks to restaurant patrons. Advanced knowledge of POS systems, food safety, bar equipment usage and maintenance, and standard drink recipes. High energy, reliable professional with strong customer service skills and keen attention to detail dedicated to providing exceptional customer service at every interaction.
Overview
8
years of professional experience
Work History
The Lab Collaborative
Server
2021.12 - Current (2 years & 9 months)
Job overview
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Clara
Bartender
2021.11 - 2023.09 (1 year & 10 months)
Job overview
- Maintained clean and sanitary bar by washing, wiping and sterilizing counters, sinks, utensils, shelves and storage areas.
- Prepared mixes and garnishes and stocked glassware, condiments, beer and paper products to facilitate efficient operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Answers questions about the menu, special dishes and general inquiries about the restaurant.
264 Fresco
Bartender
2020.11 - 2021.08 (9 months)
Job overview
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Texas Roadhouse
Bartender/Bar trainer
2016.01 - 2020.11 (4 years & 10 months)
Job overview
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
- Take beverage and food orders from guest in an timely, friendly manner
- Complete opening and closing checklists according to set standards
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps to use the SIR method and ordering taxis or other transportation for intoxicated patrons
- Skilled at receiving and processing cash and debit transactions using Aloha and Verifone
- Train staff to on proper drink making, food handling, and restaurant protocols.
Education
Mira Costa Community College , Oceanside, CA
Liberal from Arts: Social and Behavior Science
Whittier Regional Vocational High School , Haverhill, MA
High School Diploma
06.2011
Skills
- Creative Mixology
- New Hire Training
- Liquor, Beer and Wine Knowledge
- POS Systems and Ordering Platforms
- Menu Item Recommendation
- Table Monitoring and Turnover
- Age Verification
- Guest Satisfaction
Timeline
Server
The Lab Collaborative
2021.12 - Current (2 years & 9 months)
Bartender
Clara
2021.11 - 2023.09 (1 year & 10 months)
Bartender
264 Fresco
2020.11 - 2021.08 (9 months)
Bartender/Bar trainer
Texas Roadhouse
2016.01 - 2020.11 (4 years & 10 months)
Mira Costa Community College
Liberal from Arts: Social and Behavior Science
Whittier Regional Vocational High School
High School Diploma
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