Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katelyn Fife

Seabrook,TX

Summary

Results-driven Logistics Coordinator with a strong background in optimizing supply chain processes and ensuring timely delivery of goods while maintaining cost efficiency. Experienced in managing supply chains, streamlining operations, and fostering team collaboration. Skilled in vendor coordination and transportation logistics to achieve organizational goals effectively. Dedicated to optimizing processes and achieving success in a fast-paced environment.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Transportation Logistics Coordinator

Gulf Winds International
04.2022 - Current
  • Responsible for all communication between customers and GWI departments to ensure that all orders are completed. This includes scheduling pickup/delivery with customer, warehouses, dispatch, and carriers as well as setting up new accounts, data entry, record keeping, and creating templates to ensure accurate billing and minimize cost. Between 150 - 300 moves weekly.
  • Promptly solve any issues with deliveries and equipment
  • Cross train with other LCs and back up when necessary
  • Track containers and shipments through rail and port systems and monitor GWI systems and dashboard to find problems and exceptions
  • Analyzed customer requirements and provided customized logistics solutions.
  • Developed and implemented strategies to reduce costs and improve quality of service.
  • Built and established relationships with staff and vendors.
  • Facilitated cross-department collaboration to address and resolve logistical hurdles efficiently.
  • Collaborated with sales and dispatch teams to address client concerns and expedite orders when necessary.
  • Tracked orders and notified customers of status or potential delays.

Travel Agent

J&J Paradise Travel
04.2016 - Current
  • Work closely with suppliers, clients, and general public
  • Sell and coordinate transportation, accommodations, insurance, tours and activities using CRM (Customer Relationship Management) system
  • Advise clients regarding destinations, cultures, customs, weather, activities, and regulations.
  • Fields concerns and significant issues and set forth a plan to minimize financial impact

Customer Service Specialized Agent

FEMA- Titan Technologies - E.E.P
09.2021 - 04.2022
  • Remote call center
  • Verify applicant, assist in registration, application processing, document validation, identify discrepancies, create work packets, and regenerate documents using NEMIS, PPM, PMS, and SOPs following federal regulations
  • Identify flood zones, compliance verification
  • Advise applicants of status, award, required documentation, and appeal process

Front Office Coordinator

Express Employment Professionals
07.2021 - 09.2021
  • Greet guest and explain hiring process, receive applications, and schedule interview appointments, appointments and walk ins.
  • Connect inbound calls to other staff and handle call inquiries 50+
  • Make sure guests, customers, and clients receive professional service and attention

Executive Administrative Assistant

Certified Customized Staffing- GHX
05.2009 - 04.2013
  • Greeting and directing visitors, use 8 line phone system to answer and direct calls, and scheduling candidate testing
  • Filing documents, creating and updating expense reports, booking travel and meeting space including lunches, and assigned tasks by executives
  • Processing new hire and termination paper work
  • Employee insurance coordination new hire, open enrollment, life event

Administration/Bookkeeping

C. K. Transportation
01.2005 - 03.2012
  • Utilize Quickbooks to create and process invoices and to post accounts receivable
  • Review bill of lading and milage logs

Education

Some College (No Degree) - Computer Science

San Jacinto College
Houston, TX

High School Diploma -

Clear Creek High School
League City, TX
05.2007

Skills

  • Effective problem resolution
  • Detailed -oriented approach
  • Research skills
  • Problem-solving
  • Supply chain management
  • Efficiency improvement
  • Office 360
  • CRM
  • Carrier collaboration
  • Customer service
  • Critical thinking
  • Versatile in changing environments
  • Strategic decision-making

Certification

  • 2021- Cyber Awareness Challenge- FEMA- DOD
  • 2021 - Privacy at DHS - FEMA- DHS
  • 2021 - Insider Threat Awareness Completion - FEMA- DCSA
  • 2021-Unauthorized Disclosure of Classified Information and CUI Completion- FEMA- DCSA
  • 2021- OPSEC Awareness for Military, DoD, and Contract Employees- FEMA- DCSA

Timeline

Transportation Logistics Coordinator

Gulf Winds International
04.2022 - Current

Customer Service Specialized Agent

FEMA- Titan Technologies - E.E.P
09.2021 - 04.2022

Front Office Coordinator

Express Employment Professionals
07.2021 - 09.2021

Travel Agent

J&J Paradise Travel
04.2016 - Current

Executive Administrative Assistant

Certified Customized Staffing- GHX
05.2009 - 04.2013

Administration/Bookkeeping

C. K. Transportation
01.2005 - 03.2012

Some College (No Degree) - Computer Science

San Jacinto College

High School Diploma -

Clear Creek High School

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