Summary
Overview
Work History
Education
Skills
Timeline
Generic
Katelyn Figueroa

Katelyn Figueroa

Houston,TX

Summary

Compassionate and adaptable education professional with experience supporting diverse classrooms as a teacher's aide and substitute teacher. Skilled in implementing lesson plans, maintaining classroom management, and engaging students in a positive and respectful learning environment. Known for clear communication, patience, and a collaborative approach with teachers and staff to ensure continuity in student learning and support. Passionate about fostering student growth and creating inclusive, structured, and encouraging educational spaces.

Overview

8
8
years of professional experience

Work History

Mental Health Unit Detentions Officer

Harris County Sheriff's Office
01.2018 - 05.2021
  • Maintained safety and professionalism in a high-risk, high-stress environment while responding to unpredictable behaviors.
  • Trained in operating emergency phone and intercom systems, ensuring swift and accurate communication with floor staff and jail clinic personnel.
  • Regularly de-escalated tense situations, strengthening conflict resolution skills essential for client management roles.
  • Delivered clear, respectful communication across all levels-skills directly transferable to client-facing financial services.

Sales Representative/Cashier

Aldo Shoes
06.2016 - 12.2018

Wildlife & Nature Center Park Maintenance Aide

Lake Houston Wilderness Park
05.2016 - 06.2016
  • Assisted in the daily operations of the wildlife and nature center, supporting both animal care and guest education initiatives.
  • Responsibilities included feeding and maintaining the enclosures of reptiles and amphibians, ensuring clean and healthy habitats.
  • Played a key role in developing and presenting 'Eyes of the Wild,' an interactive educational PowerPoint for visitors.
  • Provided support during supervised trail hikes and led engaging, hand-on animal education classes focused on native species.
  • Help foster environmental awareness and appreciation for wildlife through direct public interaction and educational outreach.

Adult ESL Instructor

Harris County Public Library
01.2013 - 12.2015
  • Taught adult ESL learners from diverse cultural backgrounds- including Vietnamese, Mexican, Salvadoran, Chilean, and Urdu-speaking Pakistani students-using provided curriculum materials, books, and community resources.
  • Focused on building conversational English, reading comprehension, and confidence in real-life communication.

Sales Representative/Cashier

Charlotte Russe
01.2013 - 01.2015

Education

English Associates - Creative Writing

San Jacinto Community College- South Campus
Houston, TX
05.2014

Skills

  • Strong Desire to Help Others Utilizing Client Service Skills
  • Excellent Verbal and Written Communication
  • Professional Phone and Interpersonal Etiquette
  • Client-Focused and an Empathic Listener
  • Crisis Management & De-Escalation Skills
  • Adaptable and Calm Under Pressure
  • Team-Oriented with an Independent Work Ethic
  • Organized and Detail-Oriented
  • Time Management Skills in Fast-Paced Work Environments
  • Goal-Oriented with a Long-Term Growth Mindset
  • Work coordination
  • Report writing
  • Strategic planning

Timeline

Mental Health Unit Detentions Officer

Harris County Sheriff's Office
01.2018 - 05.2021

Sales Representative/Cashier

Aldo Shoes
06.2016 - 12.2018

Wildlife & Nature Center Park Maintenance Aide

Lake Houston Wilderness Park
05.2016 - 06.2016

Adult ESL Instructor

Harris County Public Library
01.2013 - 12.2015

Sales Representative/Cashier

Charlotte Russe
01.2013 - 01.2015

English Associates - Creative Writing

San Jacinto Community College- South Campus

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