Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Flores

Brownwood,TX

Summary

Dynamic and results-oriented professional with extensive experience in mailroom operations at Landmark Admin and retail services at Brookshire's Grocery. Excelled in enhancing mail processing efficiency and customer service satisfaction, leveraging strong organization skills and team collaboration. Achieved significant improvements in operational workflows and customer engagement, demonstrating a commitment to excellence and confidentiality.

Overview

1
1
year of professional experience

Work History

Mailroom Clerk

Landmark Admin
02.2024 - Current
  • Operated postal machines, including postage meters and mail-processing machines.
  • Assisted with implementing new mailroom systems and training staff to improve operations.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
  • Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
  • Safeguarded sensitive information by properly handling confidential documents according to company policies and procedures.
  • Prepared professional shipping labels using various software programs, ensuring legibility and accuracy for smooth transit of packages.
  • Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
  • Coordinated bulk mailing projects, organizing materials efficiently while meeting strict deadlines for distribution.
  • Offered support to other departments when needed, demonstrating flexibility and teamwork in achieving organizational goals.
  • Ensured compliance with postal regulations, adhering to proper packaging guidelines and documentation requirements for all outgoing mail shipments.
  • Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
  • Created detailed documentation for package tracking purposes, allowing recipients to monitor the status of their shipments in real time.
  • Assisted in training new staff members, imparting best practices for effective mailroom operations and fostering a collaborative work environment.
  • Ensured office equipment such as postage machines was maintained regularly in order to provide uninterrupted service.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Maintained high level of confidentiality with mail items in line with regulations.
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Operated postage meters, mail sealers and labeling machines.
  • Maintained mailroom supply inventories, purchase orders and vendor supplies.
  • Upsold postal services like insurance and tracking.
  • Maintained a clean and organized workspace to facilitate efficient mail handling processes.
  • Maximized workplace safety with proper handling techniques for heavy or oversized packages.
  • Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
  • Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
  • Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
  • Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
  • Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
  • Assisted in the training of new employees, sharing best practices for effective mail handling procedures.
  • Prioritized time-sensitive materials by recognizing urgent markings or deadlines, ensuring prompt delivery without compromising quality standards.
  • Utilized automated equipment for faster sorting, reducing manual labor requirements and increasing accuracy rates.

Cashier

Brookshire's Grocery
05.2023 - 01.2024
  • Performed cash, card, and check transactions to complete customer purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Operated cash register to record transactions accurately and efficiently.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Stocked, tagged and displayed merchandise as required.
  • Greeted customers entering store and responded promptly to customer needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Built relationships with customers to encourage repeat business.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Addressed customer needs and made product recommendations to increase sales.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

High School Diploma -

Cisco High School
Cisco, TX
05-2022

Associate of Arts - Nursing

Cisco College
Cisco, TX
12-2023

Associate of Science - Nursing

Cisco College
Cisco, TX
12-2023

Skills

  • Problem-solving skills
  • Handling and sorting mail
  • Package handling
  • Workplace Safety
  • Team Collaboration
  • Microsoft Office
  • Filing systems
  • Retail Sales
  • Mail delivery
  • Strong organization skills
  • Lifting Packages
  • Confidentiality

Timeline

Mailroom Clerk

Landmark Admin
02.2024 - Current

Cashier

Brookshire's Grocery
05.2023 - 01.2024

High School Diploma -

Cisco High School

Associate of Arts - Nursing

Cisco College

Associate of Science - Nursing

Cisco College

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Katelyn Flores