Katelyn Flynn
Winter Haven,FL
Summary
Dynamic professional with expertise in safety awareness and customer service, honed at Top Hat Drycleaners. Proven ability to resolve customer complaints with empathy, enhancing satisfaction and loyalty. Skilled in heavy lifting and materials handling, ensuring efficient operations. Successfully trained new hires, contributing to a 20% improvement in team productivity.
Overview
2024
2024
years of professional experience
Work History
Manual Laborer
Crown Cleaners
- Operated cleaning machinery to maintain high standards of cleanliness in various environments.
- Assisted team members with heavy lifting and transporting materials efficiently.
- Followed safety protocols to ensure a safe working environment for all employees.
- Maintained inventory of cleaning supplies, ensuring availability for daily operations.
- Trained new hires on proper cleaning techniques and safety practices effectively.
- Completed physically demanding tasks efficiently while maintaining high levels of energy throughout the workday.
- Engaged with customers on how to handle their garments properly
Customer Service Representative
Top Hat Drycleaners
04.2013 - 08.2023
- Assisted customers with inquiries regarding services and pricing options.
- Processed customer orders and maintained accurate records in management system.
- Resolved complaints and provided effective solutions to enhance customer satisfaction.
- Collaborated with team members to streamline service delivery and improve efficiency.
- Developed strong product knowledge to effectively upsell additional services to clients.
- Trained new employees on company policies and customer service best practices.
- Implemented feedback mechanisms to gather insights for continuous service improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Auburndale Highschool
Auburndale, FLSkills
- Safety awareness
- Heavy lifting
- Hand-eye coordination
- Materials handling
- Chemical use and proper handling
Timeline
Customer Service Representative
Top Hat Drycleaners
04.2013 - 08.2023
Manual Laborer
Crown Cleaners
High School Diploma -
Auburndale Highschool