Katelyn Forbes
Box Elder,SD
Summary
Adept at streamlining operations and enhancing customer satisfaction, I leveraged organization skills and tech-savviness at Monument Health to significantly reduce prior authorization turnaround times. My expertise in client relations and data entry, coupled with a professional demeanor, consistently improved service efficiency and patient experiences. I am also experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
5
5
years of professional experience
Work History
Receptionist
El Diablo Truck Mounts
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
Prior Authorization Specialist
Rapid City Medical Center
08.2022 - 10.2023
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Verified eligibility and compliance with authorization requirements for service providers.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
Prior Authorization Specialist
Monument Health
04.2021 - 08.2022
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Managed a high volume of incoming calls, maintaining professionalism while effectively addressing the needs of callers seeking assistance with prior authorizations.
- Scheduled Pulmonary Testing
Laboratory Assistant
Monument Health Urgent Care
01.2020 - 05.2021
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Inspected laboratory equipment to maintain good working condition for optimal results.
Education
High School Diploma -
Rushmore Alternative School
Hill City, SD05-2017
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Multitasking and prioritization
- Positive and professional
- Typing speed
- Tech-Savvy
Timeline
Receptionist
El Diablo Truck Mounts
10.2023 - Current
Prior Authorization Specialist
Rapid City Medical Center
08.2022 - 10.2023
Prior Authorization Specialist
Monument Health
04.2021 - 08.2022
Laboratory Assistant
Monument Health Urgent Care
01.2020 - 05.2021
High School Diploma -
Rushmore Alternative School
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