Katelyn Fuller
San Diego,CA
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations. Proven ability to build and maintain strong client relationships, develop and execute account plans, and exceed sales goals.
Overview
8
8
years of professional experience
Work History
Senior Account Manager
Lead Health
03.2022 - 08.2023
- Managed a portfolio of hundreds of clients, effectively partnering together to staff thousands of hospitals across the U.S
- Personalized service and attention to detail, resulting in long-term client relationships
- Developed and executed account plans to meet client needs and goals
- Successfully grew each account every quarter
- Partnered with multiple internal departments to ensure immaculate compliance required for each client.
- Provided extensive support in sales, technical and business areas to key accounts.
Senior Account Specialist
Aya Healthcare
01.2022 - 03.2022
- Partnered with a team of Account Managers and Specialists to grow smaller accounts and clients
- Oversaw profile curation for travel nurses, ensuring the most accurate information was provided every time to ensure quality and to provide the client with the best candidates possible
- Provided white glove customer service to support clients, resolving issues quickly and effectively.
Account Manager
AMN Healthcare
06.2019 - 01.2022
- Collaborated with hiring managers to determine healthcare staffing needs and promptly fill open positions with exceptional healthcare staff
- Partner with internal staff to manage and fill open positions
- Spearheaded effecting and thorough onboarding of travel nurses and other healthcare staff
- Meticulous data entry of each new hire's pertinent information, ensuring seamless timekeeping and payroll
- Responded to service requests, inquiries, and concerns promptly and graciously, with a client-centered mentality and solution focus
- Demonstrated meticulous accuracy and the highest caliber of work.
Account Manager
Pacific Edge Consulting
05.2019 - 06.2019
- Developed and implemented solutions to complex business problems
- Worked with clients to identify their needs and goals
- Successfully delivered projects on time and within budget.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Lead Teller
RCB Bank
03.2018 - 03.2019
- Directed day-to-day operations focused on attainment of key business metrics and continuous improvement initiatives
- Organized, stocked, and maintained the teller window area
- Performed and process monthly audits for all teller cash drawers and several transaction laws to ensure federal compliance and policy enforcement
- Assisted tellers with various day-to-day problems to ensure federal compliance and excellent customer service.
Student Worker
Oklahoma State University
08.2015 - 12.2017
- Maintained tidy and organized environment to comply with cleanliness standards.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Spearheaded day to day operations of the front office, including mail delivery, documentation reporting and filing.
- Took and followed detailed directions from others.
- Assisted Human Development department with all administration and clerical tasks.
- Ordered food for meetings, presentations, and events.
- Took meeting minutes and recorded data accurately in the system.
- Aided students at the front desk with dean and counselor meetings.
- Collaborated with professors to schedule meetings.
Executive Producer
O'Colly
01.2017 - 12.2017
- Spearheaded production of Bullet Broadcast for the O'Colly
- Lead general assignments for general and beat reporters
- Wrote story headlines and daily show script
- Edit all package transitions and anchor segments for final broadcast
- Prepare all episodes for digital airing and social media push
- Maintained social media for Bullet Broadcast.
Reporter, OStateTV
08.2016 - 12.2016
- Wrote, reported and edited various packages for Pete's Corner
- Produced episode for Pete's Corner
- Anchored various episodes for Pete's Corner
Education
Bachelor of Arts - BA - Multimedia Journalism
Oklahoma State University
Stillwater, OK12.2017
Skills
- Account Management
- Healthcare Staffing
- Customer Service
- Complex Problem Solving
- Teamwork
- Office Administration
- Communication
- Customer Relationship Management
- Regional Account
- Vendor Management
- Time Management
- Excellent Negotiation Skills
Additional Information
- Honors & Awards , Student Broadcaster of the Year - Great Plains Journalism Award May 2018 Bullet Broadcast MVP - O'Colly May 2017 Katelyn Fuller - page 3
Timeline
Senior Account Manager
Lead Health
03.2022 - 08.2023
Senior Account Specialist
Aya Healthcare
01.2022 - 03.2022
Account Manager
AMN Healthcare
06.2019 - 01.2022
Account Manager
Pacific Edge Consulting
05.2019 - 06.2019
Lead Teller
RCB Bank
03.2018 - 03.2019
Executive Producer
O'Colly
01.2017 - 12.2017
Reporter, OStateTV
08.2016 - 12.2016
Student Worker
Oklahoma State University
08.2015 - 12.2017
Bachelor of Arts - BA - Multimedia Journalism
Oklahoma State University
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