Katelyn Fuller
Birmingham
Summary
Resourceful Office Manager with more than 10 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Cook Family And Cosmetic Dentistry
03.2023 - 03.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Filed and followed up on insurance claims.
- Calculated out of pocket payment based on insurance benefits or patient's with no insurance.
- Fluent with Eaglesoft.
- Verified insurance benefits and filed pre treatment estimates if needed.
- Filed collections and followed up with delinquent accounts and worked to resolve.
- Answered phones and patient account or insurance questions.
Office Manager
Buckhead Dental Care
02.2022 - 02.2023
- Customer service
- Used Patterson Fuse software
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
- Monitored payments due from clients and promptly contacted clients with past due payments
- Automated office operations for managing client correspondence, payment schedules and data communications
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Elevated customer satisfaction ratings by promptly resolving client and case issues
- Interpreted and communicated work procedures and company policies to staff
- Reviewed files and records to obtain information and respond to requests
- Implemented and maintained company protocols to facilitate smooth daily activities
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Resolved customer inquiries and complaints requiring management-level escalation
- Reviewed completed work to verify consistency, quality and conformance
Treatment Plan Coordinator
Braces Braces
07.2015 - 08.2017
- Used OpenDental Software
- Troubleshot and resolved complex customer service issues to enhance patient and family experience
- Scheduled evaluations and procedures for patients
- Compiled and maintained medical charts and reports in complex digital databases
- Processed patient intake information and updated medical records prior to treatment
- Assured regulatory compliance and professionalism across patient service
- Completed insurance verifications and claim forms for patient intake and processing
- Provided administrative support for patient care staff
- Communicated with patients to ensure quality of care and develop care plans
- Established strong work network by building professional relationships with physicians and fellow employees
- Communicated with patients with compassion while keeping medical information private
- Explained policies, procedures and services to patients
- Recruited, hired and trained new medical and facility staff
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration
Dental Assistant
Georgia Dental Implant Center
07.2012 - 07.2015
- Laid out dental instruments and equipment before procedures
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
- Educated patients on treatment procedures and post-procedure home care
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work
- Explained dental services and payment plans to help patients make informed decisions
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums
- Checked with participants throughout procedures to help alleviate anxiety
- Built loyal patient following and retained return patients by providing empathetic and caring service
- Prepared patients by explaining scheduled treatments and potential side effects
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated
- Assisted dentist during examinations by retracting patient's cheeks and tongue
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients
- Used Eaglesoft software
Education
Dental Assistant - Dental Assisting
Dental Careers Institute
Marietta, GA12-2011
No Degree - Education
Kennesaw State University
Kennesaw, GA05-2010
High School Diploma -
Hiram High School
Hiram05-2007
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Cash handling
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Hospitality services
- Front office management
- Filing
- Sensitive information handling
- Office administration
- Confidentiality handling
- Document management
- Skilled in Eaglesoft
- Multi-line telephone systems
- Conflict management
- File management
- Effective planning
- Mail handling
- Calendar management
- Word processing
- Proficient in Eaglesoft
- Client communication
- Phone etiquette
- Record keeping
- Appointment confirmation
- Correspondence typing
- Email correspondence
- Problem-solving
- Punctual and reliable
- Payment processing
- Computer proficiency
- Microsoft office
- Greeting and seating clients
Timeline
Front Desk Receptionist
Cook Family And Cosmetic Dentistry
03.2023 - 03.2025
Office Manager
Buckhead Dental Care
02.2022 - 02.2023
Treatment Plan Coordinator
Braces Braces
07.2015 - 08.2017
Dental Assistant
Georgia Dental Implant Center
07.2012 - 07.2015
Dental Assistant - Dental Assisting
Dental Careers Institute
No Degree - Education
Kennesaw State University
High School Diploma -
Hiram High School
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