Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Gaddy

Ellabell,GA

Summary

Highly desirable customer service manager, leading a team of employees in providing excellent customer service, working closely with vendors, easy-going, loves working with customers, maintaining high safety standards and maintaining an efficient work area. Shift manager supervising multiple teams of employees, organizing work schedules, updating procedures and policies, and performing customer service activities such as accounts receivable, billing, and payroll

Overview

2
2
years of professional experience

Work History

Heavy Equipment Operator

Morgan Corp.
02.2023 - Current
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Operated machining equipment safely with team of operators.
  • Met project demands consistently through careful and consistent operation of heavy equipment.
  • Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
  • Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
  • Documented equipment usage and maintenance to enable tracking history and maintain accurate records
  • Assisted team in setting up and dismantling equipment and tools to use for construction.
  • Operated heavy equipment to move large quantities of dirt and debris.
  • Monitored fuel, oil and water levels of heavy equipment.
  • Monitored and adjusted speed of heavy machinery for safe operation.

Experience Assistant Manager

I Vapor and Tobacco
11.2021 - 01.2023
  • Served all in-line customers within a certain time period
  • Greeted store associates with a friendly smile and helped them with any questions they had
  • Handled in-line customers in a polite, courteous, and efficient manner
  • Putting orders away when they are delivered
  • Training new hires and helping with any questions
  • Keeping work place clean and orderly after every shift
  • Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
  • Communicated with customer support for clarity on questions that were not answered in the online FAQs
  • Established personal connections with customers, exceeding customer service expectations
  • Built rapport with clients by providing quality customer service and problem solving
  • Lifted the morale of employees by improving efficiency and boosting employee job satisfaction
  • Aligned departmental policies and practices with company standards to improve efficiency and customer service

Education

GED -

Savannah Technical College
Savannah, GA - Still Enrolled

Skills

  • Fast Learner
  • Eager
  • Communication skills
  • Hard Worker
  • Time management
  • Leadership
  • Customer service
  • Basic math
  • Team Leadership
  • Training and Development
  • Complex Problem Solving

Timeline

Heavy Equipment Operator

Morgan Corp.
02.2023 - Current

Experience Assistant Manager

I Vapor and Tobacco
11.2021 - 01.2023

GED -

Savannah Technical College

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Katelyn Gaddy