Katelyn Gage

Plain City,OH

Summary

Customer Service Representative experienced in enhancing customer experiences through effective communication and analytical problem-solving. Delivered customized solutions that fostered customer loyalty by understanding client needs and employing service-oriented behaviors. Demonstrated strong work ethic and adaptability while mastering new skills independently.

Overview

year of post-secondary education

years of professional experience

Work History

Front desk infusions coordinator Hematology /Clinical Oncology Specialist

Memorial Health Medical Center

Marysville, OH

05.2025 - Current

Ensured timely scheduling and rescheduling of patient infusion and office visit appointments to enhance patient care.
Coordinated patient scheduling and appointment management to enhance clinic operations and minimize wait times.
Executed chart preparation for nursing staff in Hematology/Oncology Clinic, ensuring organized patient records for effective care delivery.
Promoted kind, compassionate environment, utilizing active listening and effective communication skills for cancer patients receiving treatment.
Managed communication between medical staff and patients to ensure clarity and support.
Organized departmental meetings, developing agendas and documenting key decisions to improve team communication.
Answered phone inquiries and routed calls to correct departments to support smooth clinic operations.
Tracked inventory levels and initiated orders for supplies.
Scanning all important documents related to a patient's chart into medical records

UPS Store Associate

RCW Enterprises

Dublin, OH

10.2019 - Current

Greeted customers, helped locate merchandise and suggested suitable options.
Answered questions about store policies and addressed customer concerns.
Maintained customer satisfaction with quick and professional handling of product returns.
Coordinated restocking of sales floor with current merchandise and clear signage to enhance customer shopping experience.
Ensured customer satisfaction through efficient and professional handling of product returns, fostering repeat business.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Displayed merchandise by arranging in appealing ways to boost sales.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Helped customers by carrying oversized parcels inside residences.
Sold stamps to customers along route and counted back bills and change to avoid errors.
Picked orders, scanned products and packed boxes.
Carried out day-to-day duties accurately and efficiently.
Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Demonstrated respect, friendliness and willingness to help wherever needed.
Produced accurate shipping documentation and package labels to streamline routing and improve delivery reliability.
Carried out day-day-day duties accurately and efficiently.
Updated computer tracking system with latest product movements.

Customer Solutions Specialist

Nationwide Insurance Company

Dublin, OH

10.2012 - 10.2016

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints to enhance customer satisfaction.
Investigated and resolved customer inquiries and complaints quickly.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Recommended products to customers, thoroughly explaining details.
Delivered prompt service to prioritize customer needs.
Addressed customer requests, providing support and tailored recommendations.
Addressed customer concerns with empathy, resolving issues swiftly to promote a superior customer experience.
Trained new personnel regarding company operations, policies and services.
Responded proactively and positively to rapid change.
Handled average of Number calls, emails, and faxes daily, providing solutions to inquiries and product information.

Education

Pharmacy Technician Certification - Pharmacy

Heritage College

Columbus Ohio

Biology

Bowling Green State University

Bowling Green, OH

06.2011 - 08.2012

Lancaster High School

LANCASTER, OH

Skills

Infusion management
Clinical Documentation Review
Scheduling patients
Chart preparation
Billing and Payment Processing
Records management
Computer Proficiency and Microsoft Office
POS System Operations
Inventory management

Critical Thinking
Effective communication
Interpersonal communication
Team Coordination
Exceeding Customer Expectations
Customer loyalty building
Culturally Competent Care
Detail orientation
Efficient time management
Adaptable and Flexible
Verbal communication
Security Practices
Medical terminology

Timeline