Katelyn Gaus

Delivered exceptional customer service in a fast-paced environment while managing multiple priorities.

Developed rapport with diverse clientele through active listening and clear communication.

Collaborated within a team-based service model, adapting communication style for varied backgrounds.

Resolved conflicts and de-escalated situations with dissatisfied customers using diplomatic negotiation skills.

Assisted in training new servers on restaurant procedures and menu items.

Assisted with the management and execution of 300+ high-profile events annually, including weddings and corporate gatherings.

Conducted strategic client consultations to create tailored event solutions.

Supervised cross-functional service teams during events, ensuring quality assurance and conflict resolution.

Negotiated vendor contracts and managed event budgets, promoting financial accountability.

Coordinated effectively with multiple stakeholders under high-pressure situations.

Developed contingency plans to address potential operational challenges efficiently.