Katelyn Ginther
Pasadena
Summary
Knowledgeable Human Resources Professional with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures. Talented at managing communications, relationships and all facets of hiring process.
Overview
11
11
years of professional experience
Work History
Human Resources Recruiter
Canon Business Process Services
04.2023 - Current
- Partnered with hiring managers to clarify position requirements, ensuring accurate job descriptions and candidate expectations.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Administered employee benefits programs and assisted with open enrollment.
- Developed and implemented onboarding and orientation programs for new employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Assisted with writing job postings and job descriptions for boards.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Human Resources Administrator
Danners Incorporated
04.2022 - 04.2023
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Oversaw hiring, staffing, and labor law compliance.
- Updated HR database with new employee information, changes in benefits, and other details.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
Human Resources Recruiter
TradeSTAR Inc.
10.2018 - 04.2022
- Sources candidates by creating and posting ads to appropriate job boards and social media platforms.
- Develops and updates job descriptions and job specifications.
- Screens applicants by reviewing résumés and conducting interviews with candidates over the phone and in person.
- Handle administrative duties and recordkeeping.
- Perform reference checks and background checks on qualified candidates.
- Maintains relationships with both internal and external clients to ensure staffing goals are achieved.
- Assesses applicants’ relevant knowledge, skills, experience and aptitudes.
- Administer in-house drug screening of all applicants.
- Communicates employer information and benefits during screening process.
- Conducts meetings with clients in efforts to build and maintain positive relationships.
- Completes timely reports on employment activity.
- Onboard new employees in order to become fully integrated.
- Perform exit interviews on terminated employees.
Customer Service Representative
TDECU
02.2017 - 10.2018
- Performs withdrawals, deposits, transfers and payments with accuracy.
- Reviewed credit applications thoroughly before approval or denial recommendations were made, reducing potential losses due to non-performing loans.
- Educated customers on various financial products, empowering them to make informed decisions and improve their financial health.
- Mentored junior team members on best practices in customer service delivery within the finance industry.
- Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Coordinator
Marshalls
07.2013 - 02.2017
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Assisted in the recruitment process for new team members, conducting interviews and assessing candidate qualifications.
- Trained new personnel regarding company operations, policies and services.
- Supervised employees on a daily basis to ensure job duties were fulfilled.
- Mentored junior staff members to develop their skills, leading to higher performance levels.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Arts - Human Resources Management
University Of Houston - Clear Lake
Houston, TX08.2018
Associate of Arts - Business Management
San Jacinto College District
Pasadena, TX05.2016
Skills
- Recruiting
- Scheduling
- Onboarding and Orientation
- Employee Relations
- HR Policies
- Candidate Sourcing
- Employee Recruitment
- Compensation and Benefits Administration
- Background Checks
- Employment and Labor Laws
- Personnel File Management
- Succession Planning
Timeline
Human Resources Recruiter
Canon Business Process Services
04.2023 - Current
Human Resources Administrator
Danners Incorporated
04.2022 - 04.2023
Human Resources Recruiter
TradeSTAR Inc.
10.2018 - 04.2022
Customer Service Representative
TDECU
02.2017 - 10.2018
Customer Service Coordinator
Marshalls
07.2013 - 02.2017
Bachelor of Arts - Human Resources Management
University Of Houston - Clear Lake
Associate of Arts - Business Management
San Jacinto College District
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