Katelyn Gleixner
Mechanicsburg,PA
Summary
Dynamic and results-oriented professional with a proven track record at Commonwealth of Pa and Office Max, excelling in customer satisfaction and team collaboration. Skilled in problem-solving and multitasking, I've significantly enhanced customer service and operational efficiency. My ability to mentor and manage under pressure stands out, showcasing my leadership and technical prowess.
Overview
13
13
years of professional experience
Work History
Sales Associates
Commonwealth of Pa
2017.07 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
- Accomplished multiple tasks within established timeframes.
- Filed away daily, weekly, and monthly paperwork.
- Research products for bars looking for specific items that can’t be found in our store.
- Answering phone calls and emails on a daily basis.
Impress Supervisor
Office Max
2011.05 - 2013.12
- Increased customer satisfaction by resolving technical issues quickly and efficiently through troubleshooting and problem-solving skills.
- Conducted thorough quality checks on completed projects, ensuring that all work met high standards before delivery to clients.
- Mentored junior team members, sharing knowledge of Impress software capabilities and fostering a culture of continuous learning within the organization.
- Managed multiple Impress projects simultaneously, ensuring timely completion and client satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained a clean, organized workspace for efficient operation of all printing tasks.
- Trained new employees in proper use of equipment, safety procedures, and company policies.
- Troubleshot technical issues efficiently to minimize delays in project completion times.
- Improved customer satisfaction by delivering high-quality prints within tight deadlines.
Education
Diploma -
Cumberland Valley High School
Mechanicsburg, PA2013
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Goal-Oriented
- Exceptional customer service
- Problem-Solving
Timeline
Sales Associates
Commonwealth of Pa
2017.07 - Current
Impress Supervisor
Office Max
2011.05 - 2013.12
Diploma -
Cumberland Valley High School
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