Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Katelyn Glenn

Toledo

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

5
5
years of professional experience

Work History

Sales Associate

TJX Companies
Toledo
09.2023 - Current
  • Counted register bags and processed deposits efficiently.
  • Maintained up-to-date knowledge of promotions, payment policies, and security protocols.
  • Executed cashier duties, including accepting payments, issuing receipts, and calculating change.
  • Engaged customers through effective verbal communication to assess needs and preferences.
  • Restocked merchandise to guarantee product availability for customers.

Sales Associate

Bartz Viviano Flowers & Gifts
Toledo
09.2021 - 02.2023
  • Managed opening and closing of multiple store locations efficiently.
  • Handled customer complaints and processed all order-related paperwork.
  • Bagged purchases and wrapped gifts for customer convenience.
  • Processed transactions accurately using point-of-sale system.
  • Performed cashier duties, including payment acceptance and change issuance.
  • Greeted customers to assess needs and preferences.
  • Sold diverse products by explaining features and educating on usage.
  • Assisted customers with product selection, sizing, and styling needs.

Shift Leader

Pet Supplies Plus
Toledo
02.2021 - 08.2021
  • Counted cash at shift change and closing to identify shortages or overages.
  • Resolved customer complaints promptly and professionally to enhance service quality.
  • Assessed team members' skillsets to assign tasks for optimal efficiency.
  • Managed store opening and closing procedures to ensure operational readiness.

Cashier

Pet Supplies Plus
Toledo
07.2020 - 02.2021
  • Maintained organized work area and cash drawer for operational efficiency.
  • Processed credit card, cash, and check payments, ensuring transaction accuracy.
  • Completed daily recovery tasks to uphold cleanliness and productivity standards.
  • Trained and mentored new cashiers to enhance team performance and knowledge.
  • Greeted customers, addressing inquiries regarding store products and services.
  • Utilized point-of-sale system to scan merchandise for precise purchase totals.

Education

Bachelor of Science - Health Administration

University of Toledo
Toledo, OH

Skills

  • Customer service
  • Time management
  • Money management
  • Verbal/written communication
  • Computer proficiency and Microsoft office
  • Attention to detail
  • Store operations
  • Teamwork

References

References available upon request.

Timeline

Sales Associate

TJX Companies
09.2023 - Current

Sales Associate

Bartz Viviano Flowers & Gifts
09.2021 - 02.2023

Shift Leader

Pet Supplies Plus
02.2021 - 08.2021

Cashier

Pet Supplies Plus
07.2020 - 02.2021

Bachelor of Science - Health Administration

University of Toledo

Similar Profiles

CREATE PROFILE