Katelyn Goode
Ferndale,Washington
Summary
Skilled barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating exceptional customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.
Overview
5
5
years of professional experience
Work History
Barista-Assistant Manger
Woods Coffee
Bellingham , Washington
05.2019 - Current
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed a system for tracking inventory and ordering supplies as needed.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved conflicts between team members in an effective manner.
- Established processes for monitoring customer satisfaction levels.
Patient Care Coordinator
Pacific Rim Orthopedic Center
Bellingham, Washington
02.2021 - 02.2024
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
Education
Skagit Valley College
Mount Vernon, WA07-2019
High School Diploma -
Ferndale High School
Ferndale, WA06-2017
Skills
- Exceptional customer service
- Coffee expertise
- Beverage Preparation
- Cash Handling
- POS Systems
- Espresso machine operation
- Up-selling/cross-selling
- Opening and closing duties
- Retail Management
- Team Player
- Speedy and efficient
- Team Leadership
- Friendly and outgoing
- Positive and professional
- Scheduling
- Multitasking and prioritization
Timeline
Patient Care Coordinator
Pacific Rim Orthopedic Center
02.2021 - 02.2024
Barista-Assistant Manger
Woods Coffee
05.2019 - Current
Skagit Valley College
High School Diploma -
Ferndale High School
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