Katelyn Gordon
Katy
Summary
Dynamic Dental Technician with six years of military medical experience, specializing in vaccinations, blood draws, and emergency care. Proven track record in managing emergent situations with critical thinking and adaptability to ensure optimal patient outcomes. Transitioning into a financial services role, leveraging strong customer service and cash-handling skills to deliver exceptional service and maintain accuracy in transaction processing. Recognized for reliability, teamwork, and effective communication, consistently fostering positive client interactions and achieving high standards of efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Bank Teller
Vermont Federal Credit Union
Burlington, VT
05.2024 - 12.2024
- Processed daily financial transactions with accuracy and attention to detail.
- Assisted members in account inquiries and problem resolution, enhancing customer satisfaction.
- Educated members on credit union products and services, promoting informed financial decisions.
- Trained new team members on operational procedures and customer service standards.
- Monitored cash drawer for discrepancies, ensuring compliance with regulatory requirements.
- Collaborated with management to develop strategies for increasing membership growth and retention.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Hospital Corpsman-Dental Assistant
United States Navy, USN
01.2018 - 03.2023
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Manage patient records, schedule appointments, and check in patients Conducted patient intake and triage procedures.
- Sterilize equipment and set up rooms.
- Provided friendly customer service to a roster of more than 500 patients.
- Developed and implemented training classes to educate team members and community residents.
Supply Chain Manager
United States Navy, USN
Okinawa, Japan
12.2022 - 01.2023
- Analyze supply chain reports to identify process optimization opportunities.
- Monitor delivery schedules to ensure completion of on-time deliveries.
- Collaborate with department managers to discuss improvement opportunities and production.
- Managing department operating budgets by analyzing operational costs.
- Attended supplier tours to determine if raw materials and contract requirements meet company demands.
Photo Specialist
Walgreens
Katy, TX
08.2015 - 03.2017
- Select digital images for printing, specify number of images to be printed, and direct to printer, using computer software.
- Filled shelves with product labels facing outwards for easy identification.
- Learn about new products and describing them to customers.
- Communicate with customers to help them find specific products throughout the store.
Education
Bachelor of Arts - History
University of Vermont
Burlington, VT03-2028
Skills
- Dental Care
- Health and safety
- Patient communication
- Supply Management
- Records Management
- Staff Management
- Receptionist
- Dental procedure preparation
- Adult Education
- Public Speaking
- Teamwork and Collaboration
- Training and Development
- Retail Sales
- Problem-solving
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and empathy
- Transaction processing
- Cash handling expertise
Timeline
Bank Teller
Vermont Federal Credit Union
05.2024 - 12.2024
Supply Chain Manager
United States Navy, USN
12.2022 - 01.2023
Hospital Corpsman-Dental Assistant
United States Navy, USN
01.2018 - 03.2023
Photo Specialist
Walgreens
08.2015 - 03.2017
Bachelor of Arts - History
University of Vermont