Katelyn Gould
Ulm,Montana
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Offers background developing and leading successful youth programs. Proven success in building relationships with young people, working with vulnerable populations, and providing guidance and support. Animal lover with over 4 years of successfully assisting veterinarians in treatments and animal care. Knowledgeable with livestock and equine handling, care and disease prevention.
Overview
12
12
years of professional experience
Work History
Youth Leader
CANYON LIFE CHURCH
06.2023 - Current
- Developed strong connections with youth members by organizing engaging and interactive group activities.
- Implemented creative strategies for outreach initiatives, attracting new members to the church's youth program increasing attendance from 4 youth to 10.
- Facilitated open communication between parents and the youth ministry, ensuring all concerns were addressed promptly and effectively.
- Managed budgets for various events and projects, ensuring responsible use of allocated funds for maximum impact on participants' lives.
- Cultivated a supportive environment where all individuals felt valued, fostering a strong sense of unity within the church's youth group.
Customer Service Representative
American Simmental Association
11.2017 - Current
- Manage email correspondence with association membership sending approximately 100-200 emails per day.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improve data entry efficiency and reduce turn around time by educating members on requirements prior to receiving data applications.
- Create, manage and maintain data input services.
- Actively listened to customers, handled their requests and if needed escalated customers to supervisor.
- Educate members on programs and requirements for cattle registrations.
- Distribute daily income reports and generate monthly statements.
- Created and implemented employee training program and training manual.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Barn Assistant
Copper Springs Ranch
04.2019 - 07.2019
- Clean and maintain stalls.
- Observe horses for injuries and potential illnesses.
Animal Care Technician
Hardaway Veterinary Hospital
10.2014 - 12.2017
- Daily care and treatment of all animals in the hospital and boarding facility including cats, dogs and horses.
- Clinic and clinic property maintenance as necessary.
- Assisting veterinarians and veterinarian technicians with appointments and treatments by doing preliminary animal health assessment and obtained symptoms, vital signs and animal health history.
- Educated pet owners on treatment plans, discharge instructions and post operation observation and potential complications.
- Administered medication and other treatments as directed by veterinarian.
Assistant Horse Trainer-Intern
Watrous Valley Ranch
05.2017 - 08.2017
- Training reining cow horse prospects.
- Daily stall cleaning and feeding of all horses on the property.
- Tacking and untacking horses, bathing and other care as necessary.
- Exercising horses daily.
- Administering veterinary care.
Hardlines Support
Scheels
12.2013 - 08.2014
- Managed daily stocking products and ensured accurate inventory records were kept.
- Maintaining backstock organization and consistent sorting to ensure products are on the floor.
- Assisting customers with questions and finding product.
- Collaborated with marketing teams to create eye-catching in-store displays that effectively showcased products to customers.
Animal Care Technician
Skyline Veterinary Clinic
04.2013 - 12.2013
- Daily care and treatment of all animals in the hospital and boarding facility including cats, dogs and horses.
- Clinic and clinic property maintenance as necessary.
Horse Care
Eagle Mount Great Falls Inc
09.2012 - 08.2013
- Feeding and watering therapy horses daily.
- Cleaning stalls and ground maintenance.
- Prepare facility for daily therapy classes.
Education
Bachelor of Science - Animal Science-Equine Science
Montana State University-Bozeman
05.2018
General Studies -
Great Falls College Montana State University
01.2014
Skills
- Attention to Detail
- Veterinary Medicine
- Customer Service Training
- Administrative Assistance
- Customer Service Management
- Interpersonal Skills
- Active Listening
- Student Mentoring
- Animal Handling
Awards
- State Speech 4th Place - Montana State 4-H (2012)
- State Speech 4th Place - Montana State 4-H (2011)
- State Speech 4th place - Montana State 4-H (2010)
- Exemplary Leadership Award - Cascade County 4-H (2011)
- Exemplary Leadership Award - Cascade County 4-H (2010)
- Exemplary Communications Award - Cascade County 4-H (2010)
- Senior Sheep Breeding Champion - Cascade County 4-H (2011)
- Senior All Around Horseman - Cascade County 4-H (2014)
- Senior All Around Horseman - Cascade County 4-H (2013)
- Senior All Around Horseman - Cascade County 4-H (2012)
- Senior All Around Horseman - Cascade County 4-H (2010)
- Reserve Champion Beef Carcass - Cascade County 4-H (2014)
Timeline
Youth Leader
CANYON LIFE CHURCH
06.2023 - Current
Barn Assistant
Copper Springs Ranch
04.2019 - 07.2019
Customer Service Representative
American Simmental Association
11.2017 - Current
Assistant Horse Trainer-Intern
Watrous Valley Ranch
05.2017 - 08.2017
Animal Care Technician
Hardaway Veterinary Hospital
10.2014 - 12.2017
Hardlines Support
Scheels
12.2013 - 08.2014
Animal Care Technician
Skyline Veterinary Clinic
04.2013 - 12.2013
Horse Care
Eagle Mount Great Falls Inc
09.2012 - 08.2013
Bachelor of Science - Animal Science-Equine Science
Montana State University-Bozeman
General Studies -
Great Falls College Montana State University
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