Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Katelyn Gravis

Tyler,TX

Summary

Outgoing and friendly employee with excellent customer service skills. Dedicated to working as a team when necessary and being efficient when on a solo project. Pursues every opportunity to support team members and proactively address issues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista/Cashier

STARBUCKS COFFEE COMPANY
08.2023 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Student Office Assistant

Tyler Junior College Police Department
08.2022 - 10.2022
  • Streamlined office operations by organizing and filing important documents.
  • Improved communication between departments through efficient message delivery and prompt response to inquiries.
  • Assisted with event planning and execution, resulting in successful campus events and increased student participation.
  • Contributed to a welcoming office environment by greeting visitors, answering phone calls, and providing accurate information.

Barista/Cashier

Southern Brew Coffee Co.
06.2021 - 08.2022
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.

Education

Associate of Arts - Clinical Psychology

Tyler Junior College
Troup, TX
05.2024

High School Diploma -

Edgewood High School
Edgewood, TX
05.2022

Skills

  • Food Preparation
  • POS Systems
  • Latte art
  • Cash Handling
  • Up-selling
  • Espresso machine operation
  • Menu Memorization
  • Opening and closing duties
  • Coffee expertise
  • Team Player
  • Cash Register Operation
  • Exceptional customer service

Certification

Food handling license

Timeline

Barista/Cashier

STARBUCKS COFFEE COMPANY
08.2023 - Current

Student Office Assistant

Tyler Junior College Police Department
08.2022 - 10.2022

Barista/Cashier

Southern Brew Coffee Co.
06.2021 - 08.2022

Associate of Arts - Clinical Psychology

Tyler Junior College

High School Diploma -

Edgewood High School

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Katelyn Gravis