Katelyn Griepp
Martisnburg,WV
Summary
A dedicated, hardworking employee focused on efficient task completion and consistent target achievement. Recognized for reliability and adeptness in handling challenging assignments, committed to contributing to the business's overall success. Promote customer loyalty by deepening relationships and boosting satisfaction with industry-leading service. Effectively drive sales with skilled promotion while handling administrative requirements to correct problems and process changes. Enthusiastic about assisting customers and building trust with knowledgeable customer support.
Overview
8
8
years of professional experience
Work History
Merchandise Service Assosiate
Lowe's
05.2024 - Current
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Helped generate sales and identified leads.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Operations Specialist
USN
04.2017 - 04.2023
- Developed and monitored budget by applying cost control procedures
- Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
Store Manager
Jump-N-Around
07.2016 - 03.2017
- Directed and maintained store merchandising standards to present organized and engaging in-store experience
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements
- Supported human resources initiatives by connecting with employees and proactively solving problems
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Monterey High School
Monterey, California06.2016
Skills
- Operations Management and Organization
- Team Collaboration
- Safety oversight
- Customer Support
- Computer Skills
- Space Control and Security
- Complaint Handling
- Quality Assurance
- Patience and Tolerance
- Stock replenishment
Languages
English
Native or Bilingual
Timeline
Merchandise Service Assosiate
Lowe's
05.2024 - Current
Operations Specialist
USN
04.2017 - 04.2023
Store Manager
Jump-N-Around
07.2016 - 03.2017
High School Diploma -
Monterey High School
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